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I could do with some advice.
We parked at Flower's Way car park on a night out. The ticket machine was not working so my husband looked for another machine with no avail. It was around 1 am so quite dark. However he is convinced there was no other machine visible. He took a photo of the machine which read 'Not in use,'
Unfortunately he received a PCN. We appealed but they responded saying there were two other machines and that we have exhausted their appeals procedure. We looked on Google Earth. Couldn't see anything on that too. I have called Smart Parking asking if they could provide evidence of the other two machines. They said they can't. Not sure if it's can't, or won't. Not even location codes.
We can't check if there are other machines as we are not local to Luton.
I am about to appeal to POPLA but not sure what I should write. Or if there are grounds to appeal.
Thanks in advance for any advice.
We parked at Flower's Way car park on a night out. The ticket machine was not working so my husband looked for another machine with no avail. It was around 1 am so quite dark. However he is convinced there was no other machine visible. He took a photo of the machine which read 'Not in use,'
Unfortunately he received a PCN. We appealed but they responded saying there were two other machines and that we have exhausted their appeals procedure. We looked on Google Earth. Couldn't see anything on that too. I have called Smart Parking asking if they could provide evidence of the other two machines. They said they can't. Not sure if it's can't, or won't. Not even location codes.
We can't check if there are other machines as we are not local to Luton.
I am about to appeal to POPLA but not sure what I should write. Or if there are grounds to appeal.
Thanks in advance for any advice.
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