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Good afternoon,
Apologies for the long post below but I thought it best to provide full details.
My partner works at Hinchingbrooke Hospital and pays for parking via deduction from her salary.
On 18th July she returned to the car to find a ticket issued by Indigo Parking stating reason breach code 05 – Parked causing obstruction/inconvenience. The car was parked on a verge used regularly by a variety of people as there are insufficient staff parking spaces but it was not causing an obstruction or inconvenience. My partner took a photograph and appealed online as per the instructions on the ticket on 28th July and on the recommendation of the hospital’s Facilities team. On subsequent days, and to this day, the area is used for parking and my partner has never seen any other tickets issued. There are no signs in the area to say parking is prohibited.
On the 24th November my partner received a letter, posted to her work address, from ZZPS stating they had written to her previously and not received a reply. The charge was now £40 and a further administration fee of £70.00. Their letter was dated 17th November.
My partner replied to this letter via email on 24th November and stated she had had appealed on 24th July and heard nothing since.
We were on holiday from the end of November to the middle of December. My partner received an email during this period in which ZZPS claim they can provide evidence that contact had been made by notice to keeper on 3rd October, a first debt recovery letter on 2nd November and a second debt recovery letter on 17th November. This reply states that their client rejected the appeal on 27th August and that two options were available at that time; to make payment or appeal to POPLA. As neither option was taken (obviously because no correspondence was received) the account has been passed to us to collect payment. The email states the account would be put on hold until 10th December.
The final paragraph states that in the absence of payment the hold on this account will expire and the account will be left to progress accordingly where further fees may be incurred.
Any guidance would be appreciated please. I will be honest and say my partner only found the email from late November last week; she has over 700 unread emails since returning to work from annual leave.
Thanks very much, TK
Apologies for the long post below but I thought it best to provide full details.
My partner works at Hinchingbrooke Hospital and pays for parking via deduction from her salary.
On 18th July she returned to the car to find a ticket issued by Indigo Parking stating reason breach code 05 – Parked causing obstruction/inconvenience. The car was parked on a verge used regularly by a variety of people as there are insufficient staff parking spaces but it was not causing an obstruction or inconvenience. My partner took a photograph and appealed online as per the instructions on the ticket on 28th July and on the recommendation of the hospital’s Facilities team. On subsequent days, and to this day, the area is used for parking and my partner has never seen any other tickets issued. There are no signs in the area to say parking is prohibited.
On the 24th November my partner received a letter, posted to her work address, from ZZPS stating they had written to her previously and not received a reply. The charge was now £40 and a further administration fee of £70.00. Their letter was dated 17th November.
My partner replied to this letter via email on 24th November and stated she had had appealed on 24th July and heard nothing since.
We were on holiday from the end of November to the middle of December. My partner received an email during this period in which ZZPS claim they can provide evidence that contact had been made by notice to keeper on 3rd October, a first debt recovery letter on 2nd November and a second debt recovery letter on 17th November. This reply states that their client rejected the appeal on 27th August and that two options were available at that time; to make payment or appeal to POPLA. As neither option was taken (obviously because no correspondence was received) the account has been passed to us to collect payment. The email states the account would be put on hold until 10th December.
The final paragraph states that in the absence of payment the hold on this account will expire and the account will be left to progress accordingly where further fees may be incurred.
Any guidance would be appreciated please. I will be honest and say my partner only found the email from late November last week; she has over 700 unread emails since returning to work from annual leave.
Thanks very much, TK
I've moved it for you xx
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