Volvo Warranty

[Damson6]

Hi,
When I bought my car it had been repaired after a Cat D right off.The repairs were done by a garage using Volvo parts.

I have the diesel car serviced by Volvo 1st and 2nd then just before the 3rd I break down.Only 17,000 miles on the clock. No previous problems with the car and no warning light.
After 3 weeks in the garage they say its my entire fuel system and that's not covered by warranty £4500.They say its water from cheap Tesco's fuel. ( trading standards dispute this as does Tesco's) I pay the charge then ask for a report.

The report states its now metal fillings from the breaking up pump.I the have the fuel tested no metal fillings, no petrol no water etc. They then say it was miss fuelled, maybe before I had the car and this would not show up in the present fuel sample.I was on my way to the garage to fill up so the fuel sample (diesel ) they gave me was from the bottom end of the tank.

Now my problem is the car was fitted with a new Volvo fuel tank as Part of its Cat D repairs.If I mention the new fuel tank will this invalidate my warranty.If it doesn't then I have the proof that in the time I had the car I never miss fuelled it.The car only had 4000 miles on the clock when I had it.
I am registered disabled but need my car for work.I did not know that I should have had it independently tested.I just wanted the car MOT'd so that I could continue working.

[Sparkie1723]

Re: Volvo Warranty

Samples should have been taken from the Fuel filter and injector fuel lines...these would have shown traces of any water .....if it was water................fuel filter would also have metal filigs in it .......get a hold of the fuel pump and have that examied by a good fully qualified motor vehicle engineer .... an engineer would have more knowledge of the pump and its workings as it is an electrical pump.
Good Luck

Sparkie

[Damson6]

Re: Volvo Warranty

Samples should have been taken from the Fuel filter and injector fuel lines...these would have shown traces of any water .....if it was water................fuel filter would also have metal filigs in it .......get a hold of the fuel pump and have that examied by a good fully qualified motor vehicle engineer .... an engineer would have more knowledge of the pump and its workings as it is an electrical pump.
Good Luck

Sparkie

Hi Sparkie

I have asked for any tests done on my car and they will not give them to me except that my fuel was clear..They say the fuel was contaminated before I bought the car.It was only 4 months old when I bought it.Can it take 3 years for a fuel pump to start to break up.I had no warning lights on and the first time I was aware of a problem was the day before when it went into the limp mode.
The breakdown guy started it and pushed the accelerator hard and said it was good as there was no white smoke coming out.
It took them 2 weeks to find the problem.I thought for a 3 year old car the fault codes should have told them immediately.

[Sparkie1723]

Re: Volvo Warranty

Hi Damson 6,
"Hi,
When I bought my car it had been repaired after a Cat D right off.The repairs were done by a garage using Volvo parts.

I have the diesel car serviced by Volvo 1st and 2nd then just before the 3rd I break down.Only 17,000 miles on the clock. No previous problems with the car and no warning light.
After 3 weeks in the garage they say its my entire fuel system and that's not covered by warranty £4500.They say its water from cheap Tesco's fuel. ( trading standards dispute this as does Tesco's) I pay the charge then ask for a report.

The report states its now metal fillings from the breaking up pump.I the have the fuel tested no metal fillings, no petrol no water etc. They then say it was miss fuelled, maybe before I had the car and this would not show up in the present fuel sample.I was on my way to the garage to fill up so the fuel sample (diesel ) they gave me was from the bottom end of the tank.

Now my problem is the car was fitted with a new Volvo fuel tank as Part of its Cat D repairs.If I mention the new fuel tank will this invalidate my warranty.If it doesn't then I have the proof that in the time I had the car I never miss fuelled it.The car only had 4000 miles on the clock when I had it.
If the new tank was a genuine Volvo part, it would not void any warranty as the new tank would be covered under its own Volvo parts warranty
I am registered disabled but need my car for work.I did not know that I should have had it independently tested.I just wanted the car MOT'd so that I could continue working."
The MOT test would have shown any fuel faults on the Carbon emission test.
"Hi Sparkie

I have asked for any tests done on my car and they will not give them to me except that my fuel was clear..
Then how could they say that water had caused the damage? How could they say it was cheap Tesco fuel?
Tesco ....Morrisons....Asda...Sainsbury's tankers fill up from the same pumps in the refineries as Shell Esso etc etc do....Their explanation ...RUBBISH. IMO
They say the fuel was contaminated before I bought the car.It was only 4 months old when I bought it.Can it take 3 years for a fuel pump to start to break up.I had no warning lights on and the first time I was aware of a problem was the day before when it went into the limp mode.
How long any part can take to fail is impossible to say.......some parts can last the life of the car .....same parts on another car can fail within any unspecified time
The breakdown guy started it and pushed the accelerator hard and said it was good as there was no white smoke coming out
No white smoke ....No water contamination
A simple guide to exhaust colour.
White ..........Water.
Blue ............Oil.
Black ...........Excessive fuel
It took them 2 weeks to find the problem.I thought for a 3 year old car the fault codes should have told them immediately.
Hope this helps a bit
Sparkie

[Damson6]

Re: Volvo Warranty

Hi Damson 6,
"Hi,
When I bought my car it had been repaired after a Cat D right off.The repairs were done by a garage using Volvo parts.

I have the diesel car serviced by Volvo 1st and 2nd then just before the 3rd I break down.Only 17,000 miles on the clock. No previous problems with the car and no warning light.
After 3 weeks in the garage they say its my entire fuel system and that's not covered by warranty £4500.They say its water from cheap Tesco's fuel. ( trading standards dispute this as does Tesco's) I pay the charge then ask for a report.

The report states its now metal fillings from the breaking up pump.I the have the fuel tested no metal fillings, no petrol no water etc. They then say it was miss fuelled, maybe before I had the car and this would not show up in the present fuel sample.I was on my way to the garage to fill up so the fuel sample (diesel ) they gave me was from the bottom end of the tank.

Now my problem is the car was fitted with a new Volvo fuel tank as Part of its Cat D repairs.If I mention the new fuel tank will this invalidate my warranty.If it doesn't then I have the proof that in the time I had the car I never miss fuelled it.The car only had 4000 miles on the clock when I had it.
If the new tank was a genuine Volvo part, it would not void any warranty as the new tank would be covered under its own Volvo parts warranty
I am registered disabled but need my car for work.I did not know that I should have had it independently tested.I just wanted the car MOT'd so that I could continue working."
The MOT test would have shown any fuel faults on the Carbon emission test.
"Hi Sparkie

I have asked for any tests done on my car and they will not give them to me except that my fuel was clear..
Then how could they say that water had caused the damage? How could they say it was cheap Tesco fuel?
Tesco ....Morrisons....Asda...Sainsbury's tankers fill up from the same pumps in the refineries as Shell Esso etc etc do....Their explanation ...RUBBISH. IMO
They say the fuel was contaminated before I bought the car.It was only 4 months old when I bought it.Can it take 3 years for a fuel pump to start to break up.I had no warning lights on and the first time I was aware of a problem was the day before when it went into the limp mode.
How long any part can take to fail is impossible to say.......some parts can last the life of the car .....same parts on another car can fail within any unspecified time
The breakdown guy started it and pushed the accelerator hard and said it was good as there was no white smoke coming out
No white smoke ....No water contamination
A simple guide to exhaust colour.
White ..........Water.
Blue ............Oil.
Black ...........Excessive fuel
It took them 2 weeks to find the problem.I thought for a 3 year old car the fault codes should have told them immediately.
Hope this helps a bit
Sparkie

Sparkie you are being so kind.

Volvo have said that it was miss-fuelled.As I have never put petrol in my Diesel car they are saying it must have done in the 4months before it was repaired.I then bought it off the guy that repaired it. 3 1/2 years ago.I have now contacted the lease company that had the car for those 4 months to ask if they are aware of any miss-fuelling.

On breaking down there was no warning light until the breakdown guy accelerated the car.There had been no problems with the car accept it went into limp mode the day before it broke down.
I am just trying to come to terms with the £4,500 bill.While it was in the garage they kept telling me not to worry it was covered by warranty.

[Sparkie1723]

Re: Volvo Warranty

I cannot accept that they say it had been "miss fuelled!!??" .....have they produced evidence there was petrol in the Diesel? I can assure you that if petrol had been put in the diesel tank ...as soon as the pure diesel had been used in the fuel lines and injector pump ....the car would have started to stutter , judder and run very erratically.
Can you put the a petrol pump nozzle in the kneck of the fuel tank?
I believe that it can't be done.....it is one of the latest safety ideas to prevent miss fuelling from being done......................I have been "Out of the trade" for some time as I have been retired for some time... but I do try to keep up on things
Sparkie.

[Damson6]

Re: Volvo Warranty

I cannot accept that they say it had been "miss fuelled!!??" .....have they produced evidence there was petrol in the Diesel? I can assure you that if petrol had been put in the diesel tank ...as soon as the pure diesel had been used in the fuel lines and injector pump ....the car would have started to stutter , judder and run very erratically.
Can you put the a petrol pump nozzle in the kneck of the fuel tank?
I believe that it can't be done.....it is one of the latest safety ideas to prevent miss fuelling from being done......................I have been "Out of the trade" for some time as I have been retired for some time... but I do try to keep up on things
Sparkie.

I don't care how long you have been out of the business Iam still eternally grateful for your support.Volvo have produced NO evidence.They say I have to produce the evidence.
I paid £100 to have the fuel analysed that showed no water,fuel or swarf. Intertex a fuel company sent me an e-mail to say that with a diesel tank always retains any gunk,ie petrol.My fuel sample that I had tested was from the end of the tank ,where any gunk will be found,but nothing was found.. Volvo's reply was it wasn't in my tank of fuel but in a past tank.. How can I get further evidence?

How long does a miss fuelling take to break down a fuel pump ?I am going to small claims but it now costs a fortune and I need to have evidence to support my claim.
I have never had a poor exhaust reading and my catalytic convertor has had no problems which I would believe would have shown up before 3 years. .Surely a breaking fuel pump would have been evident before my breakdown.I had absolutely no warning signs
Without evidence the judge will through me out of court and make me pay their costs.I cannot afford a solicitor.

With thanks

Damson6

[Sparkie1723]

Re: Volvo Warranty

I'll get back to you on who has to prove what later this week, if that's OK.

Sparkie

[Damson6]

Re: Volvo Warranty

I'll get back to you on who has to prove what later this week, if that's OK.

Sparkie

Thank you

[Damson6]

Re: Volvo Warranty

Thank you

Dear Sparkie,

I hope the 1723, is not your age! I thought it important to quote from the Volvo report. 'Upon removal of the fuel tank and pump unit we discovered metal fragments in the fuel (not found in my fuel sample)and were unable to find any blockages'.
'We reported our findings back to Volvo technical, who advised this was pointing toward possible poor fuel quality or fuel contamination,causing damage to the fuel pump'.
'The metal swarf in the fuel tank was an indication that the fuel pump was breaking up and where the swarf would have travelled around the system we recommended treating the repair as if the vehicle had been mis-fueled(filled with petrol)'.
' Whilst the diesel in the tank did pass fuel quality test, we are unable to determine over what period of time the damage to the pump was caused'.

My fuel sample given to me by Volvo was tested at Grangemouth, they said there was no petrol,oil, swarf etc in the fuel sample.
Intertex fuel co. said that diesel fuel tanks leave a residue of contamination in the tank.My sample was from the small amount of fuel as I was on my way to fill up.

Before I was given the report I was told verbally that it had been contaminated with water due to using Tesco's fuel.Tesco and Trading Standards refute this.Then after I'd paid the report said it was swarf contamination.
The garage Snows at Poole have lost the contract with Volvo over the huge amount of complaints.

Many thanks for listening

[Damson6]

Re: Volvo Warranty

Have you forgotten me!

[Kati]

Re: Volvo Warranty

[MENTION=4775]Sparkie1723[/MENTION]??

[Sparkie1723]

Re: Volvo Warranty

Have you forgotten me!

No Damson6.....Hadn't forgot.........have had a lot on my plate of late ....including the neighbour I had taken to Hospital every 3 weeks for nearly 2 years for Kimo treatment .............she passed away a couple of weeks ago ........her funeral was on Friday we had been neighbours and friends for over 45 years.......a bit hard to take as she had been told she was doing well and they had it under control...........within a month of being told that she passed away.
I will get back into gear with what I think ASAP..........apologies,.
Sparkie

[Damson6]

Re: Volvo Warranty

I am so sorry.Friends are very important.
I wonder if by telling your friend that she was doing well made her feel better.
Damson6

[Damson6]

Re: Volvo Warranty

Dear Sparkie,

I hope things are a little easier for you.I am now in a position to go to small claims court re my car.If you are able to add anything to support me I would be very grateful.
Many thanks
Damson6