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Good Morning.
I hope someone can help me.
Last Tuesday I was coming home from a support group meeting in the centre of my local town and I got 1 mile out of the centre, when my car broke down in a Tesco Express car park, in a very salubrious area.
This was at 7:50pm in the evening. My car would start, but there was no power in it, so I used the RAC app to request rescue, to which I am a member. I received a reply giving me an ETA of 10:30pm. Ten minutes later, I received an update to say it would now be 9:30 to 10:30pm. I was getting very cold, and I needed to get home since I suffer with anxiety due to my Prostate cancer, When it got to 9:40 and no further update on ETA I called the RAC for an update, only to be told that there were delays in my area, and it would be 11:00pm. Nobody came at 11:00 pm, so I called again and was told due to the delay, they were sending a private company to rescue my car and me. At 11:30 came, and I called them again, only to be offered a next day rescue, They said they were going to provide a paid taxi to get me home, with a promise that the taxi company would text me to say they were on their way. This never happened, so in desperation I called an Uber to take me home.
I made the RAC aware of my age, (71), and anxiety due to cancer and this made no difference.
While in bed the following morning I got a call, about 7:45 from an RAC mechanic to say he would be with the car in 30 minutes, to which I said I could not make it in time since we are 9 miles away from my car, and we have no other means of transport, so I could not be there when he arrived. I abandoned the rescue in despair, and called out a trusted garage in the same area of my car to pick it up and take it to their premises for inspection.
I have tried to recoup the towing fees of £50.00 and Uber cast of £9.00 with their complaints department and was offered only £9.00 for the Uber, and nothing for the towing or distress. I was told to contact membership for help with the reimbursement of the towing. I refused the offer of £9, stating that I don't consider this as full and final settlement, then I received an email stating that I had refused to accept the £9:00, and they now considered closed.
Since I pay annually up front for my RAC membership, I don't believe in this instance I am covered by the FCA or Financial Ombudsman.
What are my recourses here to get the £59 pounds that I'm looking for, please?
Thank you in anticipation.
Paul
I hope someone can help me.
Last Tuesday I was coming home from a support group meeting in the centre of my local town and I got 1 mile out of the centre, when my car broke down in a Tesco Express car park, in a very salubrious area.
This was at 7:50pm in the evening. My car would start, but there was no power in it, so I used the RAC app to request rescue, to which I am a member. I received a reply giving me an ETA of 10:30pm. Ten minutes later, I received an update to say it would now be 9:30 to 10:30pm. I was getting very cold, and I needed to get home since I suffer with anxiety due to my Prostate cancer, When it got to 9:40 and no further update on ETA I called the RAC for an update, only to be told that there were delays in my area, and it would be 11:00pm. Nobody came at 11:00 pm, so I called again and was told due to the delay, they were sending a private company to rescue my car and me. At 11:30 came, and I called them again, only to be offered a next day rescue, They said they were going to provide a paid taxi to get me home, with a promise that the taxi company would text me to say they were on their way. This never happened, so in desperation I called an Uber to take me home.
I made the RAC aware of my age, (71), and anxiety due to cancer and this made no difference.
While in bed the following morning I got a call, about 7:45 from an RAC mechanic to say he would be with the car in 30 minutes, to which I said I could not make it in time since we are 9 miles away from my car, and we have no other means of transport, so I could not be there when he arrived. I abandoned the rescue in despair, and called out a trusted garage in the same area of my car to pick it up and take it to their premises for inspection.
I have tried to recoup the towing fees of £50.00 and Uber cast of £9.00 with their complaints department and was offered only £9.00 for the Uber, and nothing for the towing or distress. I was told to contact membership for help with the reimbursement of the towing. I refused the offer of £9, stating that I don't consider this as full and final settlement, then I received an email stating that I had refused to accept the £9:00, and they now considered closed.
Since I pay annually up front for my RAC membership, I don't believe in this instance I am covered by the FCA or Financial Ombudsman.
What are my recourses here to get the £59 pounds that I'm looking for, please?
Thank you in anticipation.
Paul
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