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Hi everyone,
I am new to this forum and have a question. I bought a used car (2020 plate), last Tuesday and drove it home. I went out in it on Wednesday and started to hear a ‘knocking’ sound!! It gradually got louder and then the car wouldn’t go above 20mph. I then lost control and came to a standstill on the pathway about 1 minute from my home. When I got out and looked, the front, left, wheel had come off and there were no bolts to be seen!!! I contacted the dealer who promised to send out a mechanic that evening but instead it was just his brother and he was not a mechanic! All he did was put four bolts on and took it for a test drive up my road (20mph limit and he did 60mph) to show there was no problem with the tracking. I asked about what damage this may have caused and he didn’t comment. Feeling very uneasy I contacted my local garage, to give it the once over. They found one of the bolts he had put on had already come loose!! He then said I needed a new wheel hub and a new bolt, as the thread on one had been damaged and wouldn’t hold it in place! I am currently awaiting a quote to see how much this will cost. I contacted the dealer with all the information above as I have a three month warranty with the car. He wants me to take the car back for them to fix but I don’t feel confident allowing him to do that!!! Am I able to go ahead and present them with my bill from the other garage….. legally?! The fact that they have offered to repair it, how will that affect the outcome? I suffer from anxiety, currently having therapy….. this has left me feeling extremely anxious. Any advice would be welcomed….. thank you.
I am new to this forum and have a question. I bought a used car (2020 plate), last Tuesday and drove it home. I went out in it on Wednesday and started to hear a ‘knocking’ sound!! It gradually got louder and then the car wouldn’t go above 20mph. I then lost control and came to a standstill on the pathway about 1 minute from my home. When I got out and looked, the front, left, wheel had come off and there were no bolts to be seen!!! I contacted the dealer who promised to send out a mechanic that evening but instead it was just his brother and he was not a mechanic! All he did was put four bolts on and took it for a test drive up my road (20mph limit and he did 60mph) to show there was no problem with the tracking. I asked about what damage this may have caused and he didn’t comment. Feeling very uneasy I contacted my local garage, to give it the once over. They found one of the bolts he had put on had already come loose!! He then said I needed a new wheel hub and a new bolt, as the thread on one had been damaged and wouldn’t hold it in place! I am currently awaiting a quote to see how much this will cost. I contacted the dealer with all the information above as I have a three month warranty with the car. He wants me to take the car back for them to fix but I don’t feel confident allowing him to do that!!! Am I able to go ahead and present them with my bill from the other garage….. legally?! The fact that they have offered to repair it, how will that affect the outcome? I suffer from anxiety, currently having therapy….. this has left me feeling extremely anxious. Any advice would be welcomed….. thank you.
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