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Hi Looking for some advice..
All of below id a off premese sale/distance sale
9 days ago I saw a VAN advertised online. Ex Demo from a BIG brand garage. The Van was advertised as registered on 16/4/21 (told verbally on phone) and on advert had 1784 miles on the clock.
I rang the garage about the van and was sent a video of same van with same registration as er original ad. The camera zooms into the clock and displays (1784)
I ring insurance and get quote on the registration on the ad and video
I give confirmation I will buy this van. I recieve an email stating the the van is another registration. At this stage I have yet to see this van (not this is a reputable BIG brand garage and trust them completely) and have not been made aware of the difference in the registration date which is now on this new 24/2/21 (51 days difference) and the additoinal miles of almost 2000 miles. A ex demo van with 2576 miles?
I received and signed multiple order form, pre delivery forms with the original reg, and a new reg..
I go to the garage to collect and sign an new delivery form, and received a receiot for a the original reg. I also get VS5 doc to a different reg and it is already filled in with someone elses details, partially tippexed out. I was told that I fill this in.
Since all of this. 6 days after purchase, the van is leaking oil, in the past 3 days (as it has been sunny). I alerted the garage the first day I noticed this and have ceased driving the van on this date.
I have made queries about all of this to the garage and being told multiple varying explanations in regard the registration. The after customer experience I have had has been atrocious to say the least, no courtesy car offered, told to get the van to the garage by myself. I eventually arranged with AA to get to garage and get a courtesy vehicle. I must say AA have been excellent.
I have told the garage verbally and in writing that I will be returning the van as I am not happy, however the garage says thats not possible as they have one shot at repair.
Howver I feel that the van was advertised with misleading, inaccurate information. I have a receipt for another vehicle (not the one I bought) and also as per contract.
Your ability to request a refund within 14 days will be affected by the method used to buy the car, and also whether the sale was made at a distance (e.g. over the phone or online), or whilst at physical premises (e.g. car dealership). - “Off-premises” / distance sale – The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, defines a distance sale to be a contract where the purchase of the goods is conducted “off-premises”, such as an online purchase. In an “off-premises”/distance sale, the customer has 14 days after delivery of the goods to cancel the order. If the business does not inform the consumer of their 14-day right to cancel, then the consumer will have up to 12 months after delivery of the goods to cancel the order. Additionally the consumer does not need to provide a reason for cancelling.
Any advice on how to proceed?
I
All of below id a off premese sale/distance sale
9 days ago I saw a VAN advertised online. Ex Demo from a BIG brand garage. The Van was advertised as registered on 16/4/21 (told verbally on phone) and on advert had 1784 miles on the clock.
I rang the garage about the van and was sent a video of same van with same registration as er original ad. The camera zooms into the clock and displays (1784)
I ring insurance and get quote on the registration on the ad and video
I give confirmation I will buy this van. I recieve an email stating the the van is another registration. At this stage I have yet to see this van (not this is a reputable BIG brand garage and trust them completely) and have not been made aware of the difference in the registration date which is now on this new 24/2/21 (51 days difference) and the additoinal miles of almost 2000 miles. A ex demo van with 2576 miles?
I received and signed multiple order form, pre delivery forms with the original reg, and a new reg..
I go to the garage to collect and sign an new delivery form, and received a receiot for a the original reg. I also get VS5 doc to a different reg and it is already filled in with someone elses details, partially tippexed out. I was told that I fill this in.
Since all of this. 6 days after purchase, the van is leaking oil, in the past 3 days (as it has been sunny). I alerted the garage the first day I noticed this and have ceased driving the van on this date.
I have made queries about all of this to the garage and being told multiple varying explanations in regard the registration. The after customer experience I have had has been atrocious to say the least, no courtesy car offered, told to get the van to the garage by myself. I eventually arranged with AA to get to garage and get a courtesy vehicle. I must say AA have been excellent.
I have told the garage verbally and in writing that I will be returning the van as I am not happy, however the garage says thats not possible as they have one shot at repair.
Howver I feel that the van was advertised with misleading, inaccurate information. I have a receipt for another vehicle (not the one I bought) and also as per contract.
Your ability to request a refund within 14 days will be affected by the method used to buy the car, and also whether the sale was made at a distance (e.g. over the phone or online), or whilst at physical premises (e.g. car dealership). - “Off-premises” / distance sale – The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, defines a distance sale to be a contract where the purchase of the goods is conducted “off-premises”, such as an online purchase. In an “off-premises”/distance sale, the customer has 14 days after delivery of the goods to cancel the order. If the business does not inform the consumer of their 14-day right to cancel, then the consumer will have up to 12 months after delivery of the goods to cancel the order. Additionally the consumer does not need to provide a reason for cancelling.
Any advice on how to proceed?
I
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