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Intermittent Fault on PCP Car

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  • Intermittent Fault on PCP Car


    I was wondering if anyone had any advice for me.

    I purchased a new car in May 2018, on the week I purchased the car I took it back to the dealership to raise an issue in regards to a whining noise coming from the engine and an intermittent slight hesitation when pulling away, it was taken out by myself and a technician on a road test at this point, however from my discussions with the dealership they have no log of this visit as I had spoken to the salesperson and advised just to drop in.

    I was told during this road test that it was absolutely fine and as it was a new car it would ease off over the following months.

    I then took the car in for it's annual service and I informed the technicians of the same delay they informed me they had updated the software to the transmission and it should be alright... unfortunately it wasn't... In June during a drive I nearly had an accident on a roundabout due to the hesitation.

    Since this point I have been in contact with Renault customer service and the car has been returned to dealerships approximately 12 times, this current time period for 3 weeks, we have also had another 5-6 near misses with the delay on the car.

    After the initial dealership noticed the issue but was unsure of how to fix the issue, it was then advised to me to take the vehicle to a different dealership for a 'second opinion'.

    This dealership has had the car 3 times including thisĀ* time for 3 weeks, where they have said they were unable to replicate the issue.

    Where do I stand with the ability to reject the car as it makes me feel sick to my stomach having to drive it and gives me a slight panic attack due to the amount of near crashes we've had due to the hesitation.

    The car is an automatic, I have driven many other automatic cars and have never had this issue previously.

    Please let me know if you require any further information and any advice you have would be much appreciated as I feel completely lost!
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