Tweet
10 days ago, we test drove a hard top mini (Main Dealer). After much time and some sales pressure, we bought a convertible off the showroom floor. We were not offered a drive in a convertible and the as it was 5.20 p.m. the showroom was closing up. Within a day or two of driving the car it became apparent that with the roof up it rattled over every poor road surface. (No rattle with roof down). Emailed the dealer to record our concern. Took the car back to check out the problem last Friday. We were not invited on the test drive (which lasted about 2 minutes) and were advised that it was fine. The rattles continued. Wrote an email complaining to the dealer that we were not satisfied with the quality of the car.
The manager rang and apologised, stating that the wrong people (Salesman and technician) took the car out. We are going back in 4 days for the car to be test driven again. The manager said that it may be a loose fixing/screw missing.
I stated that I did expect a new car to faulty or be repaired, and would not authorise a repair until I decided on a course of action.
Are we under the Consumer Rights Act in a position to hand the car back? (within 30 days)
We would be prepared to purchase another mini although, after this experience, probably a hard top.
Your views would be appreciated
The manager rang and apologised, stating that the wrong people (Salesman and technician) took the car out. We are going back in 4 days for the car to be test driven again. The manager said that it may be a loose fixing/screw missing.
I stated that I did expect a new car to faulty or be repaired, and would not authorise a repair until I decided on a course of action.
Are we under the Consumer Rights Act in a position to hand the car back? (within 30 days)
We would be prepared to purchase another mini although, after this experience, probably a hard top.
Your views would be appreciated
Comment