Hi, just looking for a bit of advice regarding voluntary termination as I’ve read a few helpful posts on here and currently feel a bit unsure.
I spoke to Barclays Partner Finance (BPF) twice on 1.10.18 to advise them I would be terminating my agreement on 8.10.18. They confirmed I had paid over 50% of my PCP contract and would need to return the vehicle to Leeds Manheim Car Auction Centre as this would be closest. I agreed to do this as I felt it would be the quickest and most hassle free way to get rid of the car quickly as they had told me it could take 3 to 4 weeks for them to process the VT before they could arrange collection, which would cost £150.
They then said they would post the VT paperwork to me to sign, I advised both agents that I would not be signing any documents as I am not legally obliged to do so. The first agent then told me they would not be able to accept my VT and the second advised me they would escalate my file to the complaints team. On 2.10.18 I sent them a signed letter through Royal Mail recorded delivery and an email copy to customerrelations@barclays-loans.com notifying them I would be invoking my statutory right to terminate my agreement (from a template off here) and would be delivering the vehicle on 8.10.18. I have signed proof they received the letter on the 3.10.18.
I have not had any calls/voicemails/emails/correspondence from BPF since I last spoke to them so I am unsure if I should continue to deliver the vehicle to the auction house, and if so, will the auctioneers accept it? Also, if I do deliver the vehicle, do I name the new owners on the V5C form as BPF?
Any advice would be greatly appreciated, thanks!
I spoke to Barclays Partner Finance (BPF) twice on 1.10.18 to advise them I would be terminating my agreement on 8.10.18. They confirmed I had paid over 50% of my PCP contract and would need to return the vehicle to Leeds Manheim Car Auction Centre as this would be closest. I agreed to do this as I felt it would be the quickest and most hassle free way to get rid of the car quickly as they had told me it could take 3 to 4 weeks for them to process the VT before they could arrange collection, which would cost £150.
They then said they would post the VT paperwork to me to sign, I advised both agents that I would not be signing any documents as I am not legally obliged to do so. The first agent then told me they would not be able to accept my VT and the second advised me they would escalate my file to the complaints team. On 2.10.18 I sent them a signed letter through Royal Mail recorded delivery and an email copy to customerrelations@barclays-loans.com notifying them I would be invoking my statutory right to terminate my agreement (from a template off here) and would be delivering the vehicle on 8.10.18. I have signed proof they received the letter on the 3.10.18.
I have not had any calls/voicemails/emails/correspondence from BPF since I last spoke to them so I am unsure if I should continue to deliver the vehicle to the auction house, and if so, will the auctioneers accept it? Also, if I do deliver the vehicle, do I name the new owners on the V5C form as BPF?
Any advice would be greatly appreciated, thanks!
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