Hi
I recently exercised voluntary termination on a hire purchase agreement that I had taken out with Moneyway/Secure Trust Bank for a used car I bought two and a half years ago. I had a poor credit rating when I took out the agreement, thus the interest and monthly repayments were more expensive than average not to mention paying for repairs as the vehicle was out of warranty. I have since been able to lease a brand new vehicle for substantially less per month, hence the VT.
One week ago they sent their agent Wilsons (Auctions) to collect the vehicle. The agent called and took the V5C, MOT Certificate, and both keys. I asked him is he inspecting the vehicle (as per the letter acknowledging the VT that Moneyway had sent) he said no, he just needs the keys, and for me sign the V5C and the collection docket and thats it all done.
I signed the documents and off he went, no copy of the collection docket was given to me.
Today I received a letter from Moneyway, with a copy of the Wilsons inspection report attached, highlighting scuffed alloys, a few dents and scratches, with a cost or repairs totalling £200 + £40 VAT
The letter was as follows:
"An inspection report on vehicle XXXXXX is enclosed
Please be advised that we will not be adding the following charges on to your account as we consider these to be general wear and tear
Please contact us on XXX within the next 14 days, so we can discuss your options. We will make sure that any payment plan we agree is both affordable and fair. Our team is available etc etc etc and our automated payment line is available 24 hours a day 7 days a week"
The damage noted on the inspection report is the following:
Wheel osf scratched £40 refinish
Wheel nsf scratched £40 refinish
Bumper rear scratched £40 other repair
Door nsf dented £20 paintless smart dent repair
Qtr panel nsr dented £20 paintless smart dent repair
Bonnet stone chipped £0.00 (for reference only)
wheel nsr scratched £40 refinish
VAT £40
Total £240
My question is, from anybodys interpretation or experience do they want me to pay this £240 or not ? As they say they consider the damage to be general wear and tear, which isn't chargeable, but on the other hand they are asking me to contact them to make payment or arrange a payment plan.
Could anybody shed some light on this on where I stand legally should they try and pursue me ? As I understand these 'repairs' are not actually carried out and they are payable as they are what Moneyway would be loosing due to the damage being present, which we all know is a load of old rubbish as the vehicles are always sold at auction were the selling price is never known until the auction is over.
Any help would be appreciated
Thanks
Matthew
I recently exercised voluntary termination on a hire purchase agreement that I had taken out with Moneyway/Secure Trust Bank for a used car I bought two and a half years ago. I had a poor credit rating when I took out the agreement, thus the interest and monthly repayments were more expensive than average not to mention paying for repairs as the vehicle was out of warranty. I have since been able to lease a brand new vehicle for substantially less per month, hence the VT.
One week ago they sent their agent Wilsons (Auctions) to collect the vehicle. The agent called and took the V5C, MOT Certificate, and both keys. I asked him is he inspecting the vehicle (as per the letter acknowledging the VT that Moneyway had sent) he said no, he just needs the keys, and for me sign the V5C and the collection docket and thats it all done.
I signed the documents and off he went, no copy of the collection docket was given to me.
Today I received a letter from Moneyway, with a copy of the Wilsons inspection report attached, highlighting scuffed alloys, a few dents and scratches, with a cost or repairs totalling £200 + £40 VAT
The letter was as follows:
"An inspection report on vehicle XXXXXX is enclosed
Please be advised that we will not be adding the following charges on to your account as we consider these to be general wear and tear
Please contact us on XXX within the next 14 days, so we can discuss your options. We will make sure that any payment plan we agree is both affordable and fair. Our team is available etc etc etc and our automated payment line is available 24 hours a day 7 days a week"
The damage noted on the inspection report is the following:
Wheel osf scratched £40 refinish
Wheel nsf scratched £40 refinish
Bumper rear scratched £40 other repair
Door nsf dented £20 paintless smart dent repair
Qtr panel nsr dented £20 paintless smart dent repair
Bonnet stone chipped £0.00 (for reference only)
wheel nsr scratched £40 refinish
VAT £40
Total £240
My question is, from anybodys interpretation or experience do they want me to pay this £240 or not ? As they say they consider the damage to be general wear and tear, which isn't chargeable, but on the other hand they are asking me to contact them to make payment or arrange a payment plan.
Could anybody shed some light on this on where I stand legally should they try and pursue me ? As I understand these 'repairs' are not actually carried out and they are payable as they are what Moneyway would be loosing due to the damage being present, which we all know is a load of old rubbish as the vehicles are always sold at auction were the selling price is never known until the auction is over.
Any help would be appreciated
Thanks
Matthew
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