Hello
I have an ongoing problem with a car I have on PCP with MB Finance and would be interested on anyone's thoughts/ suggestions as to how I approach this with Mercedes.
As background, this car was purchased from Mercedes Benz Blackburn in Jan 2016 within the first month the car had an engine management fault that was traced to a faulty NOX sensor. This was cleaned by MB Blackburn but the fault returned within weeks and was changed. I raised a complaint at the time and this eventually resulted in them offering the next service free of charge.
However, on a regular basis since then the same fault has occurred generally twice each year with the sensor either being replaced or cleaned. This meant that the car was off the road for a day at least and I had the inconvenience of having to take the car to garage which generally meant changing my work meetings. The fault appeared in March this year and MB Blackburn advised I call Mobilo recovery service and get the car recovered as they felt it was the only way Mercedes would take this issue seriously.
The car was taken to MB Whitefield this time and a replacement car was provided, the faulty sensor replaced and they agreed to take the car in for a week in an effort to diagnose the issue. This was booked for week commencing the 16th April 2018, no fault was found during this time. However the fault has now occurred again, 14th May 2018 and it back at the MB Whitefield for repair who have involved a Mercedes engineer.
I have written to the supplying dealer and the only response I have had was from a sales manager offering to do me a deal on a replacement car. Do I have any grounds after this length of time to reject the car as not fit for purpose, would I be better doing a voluntary termination when I get to 50% or is there another avenue I can explore?
Thanks in advance for any advice you can offer.
I have an ongoing problem with a car I have on PCP with MB Finance and would be interested on anyone's thoughts/ suggestions as to how I approach this with Mercedes.
As background, this car was purchased from Mercedes Benz Blackburn in Jan 2016 within the first month the car had an engine management fault that was traced to a faulty NOX sensor. This was cleaned by MB Blackburn but the fault returned within weeks and was changed. I raised a complaint at the time and this eventually resulted in them offering the next service free of charge.
However, on a regular basis since then the same fault has occurred generally twice each year with the sensor either being replaced or cleaned. This meant that the car was off the road for a day at least and I had the inconvenience of having to take the car to garage which generally meant changing my work meetings. The fault appeared in March this year and MB Blackburn advised I call Mobilo recovery service and get the car recovered as they felt it was the only way Mercedes would take this issue seriously.
The car was taken to MB Whitefield this time and a replacement car was provided, the faulty sensor replaced and they agreed to take the car in for a week in an effort to diagnose the issue. This was booked for week commencing the 16th April 2018, no fault was found during this time. However the fault has now occurred again, 14th May 2018 and it back at the MB Whitefield for repair who have involved a Mercedes engineer.
I have written to the supplying dealer and the only response I have had was from a sales manager offering to do me a deal on a replacement car. Do I have any grounds after this length of time to reject the car as not fit for purpose, would I be better doing a voluntary termination when I get to 50% or is there another avenue I can explore?
Thanks in advance for any advice you can offer.
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