Contract Hire Contract Dispute - Excess Mileage

[polik]

Hi, new here to the forum and hoping for some help for a sticky situation I've found myself in with regard to excess mileage costs.

I took a vehicle (BMW 4 series) out 4 years ago on a contract hire lease. I found the deal via an online quote from a car leasing company and we signed the agreement on lease amount and also the excess mileage charge at 5p/mile.

A week later, a further agreement was sent from the finance company who I made the vehicle payments to, and the excess mileage charge was 10p/mile. Now, this was completely overlooked by me at the time (only realised now) and lost under all the small print as I had always assumed it was the original 5p/mile. Had I noticed it at the time, I would have ensured it was brought to their attention and advised them this wasn't what was agreed.

Unfortunatley, I have gone over my excess mileage limit by a substantial amount. My lease has ended and am now facing a hefty bill in the thousands!

I feel the car leasing company are responsible and have broken their agreement here. Where do I stand with this? Help much appreciated!

R0b

[R0b]

Morning,

Did they give any reason why you had to sign another agreement if you had already signed one? Also when they sent you the second agreement, did they also send you the pre-contract information?

Potentially an argument here for misleading information but you are right in that the pre-contract information must match with what it says in the agreement, but if you were offer the credit on the basis of 5ppm then in my view there should be an obligation to ensure that any changes to it ought to be flagged up. I would suggest you raise a formal complaint and start that process, then perhaps take it to the Financial Ombudsman if they refuse to uphold your complaint.