Hello, my other half has done a voluntary termination on his car (he was made redundant) and everything is underway. The car was collected and a few dents and scratches were noted. He's now received a letter from the company saying they're going to charge him £50 for a collection fee (he was originally told over the phone there would be no fee - and I see from various posts on here they shouldn't be allowed to do that) and £50 for an inspection fee - again this fee was never mentioned to him. They also want to charge nearly £300 to replace the alternator and belt. Are they allowed to do this? There were no problems with the car when he was driving it. Can we ask for "proof" that the work needs doing or anything like that? I know they don't like people doing this so try to claw back what they can - but just wondered what they're actually allowed to get away before I write a letter back to them for him!
Promise I'll keep you updated on the outcome!
Promise I'll keep you updated on the outcome!
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