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I'll try not to drip feed but here goes.....
Last year my husband and I rented a house in Corby Northants on a Six month tenancy. During that time we were having to claim council tax benefit as he had lost his job the year before. I'm a full time mum and carer to 2 autistic girls, and 3 other kids with no disabilities. We received the benefits without to much trouble, and in August my husband was lucky enough to be offered a job, to start a few weeks later. As the tenancy was due to end within weeks of his job starting we decided to look for a house nearer the kids schools in Kettering, another borough.
On August 28 2012 I went into the council and advised them that a) i wasn't entitled to benefit as husband was starting work, and B we were moving out of e borough and gave contact details etc.
Heard nothing until mid August this year to advise an over payment of LHA had been made, and pay before further action - I sorted that with a standing order.
Then Monday a man knocked on the door asking for my husband. I invited him in as my toddler and dog were trying to escape. He asked who I was and then said he was from Bristow and Sutor to collect payment or to remove goods on behalf of Corby BC to the tune of £857.52.
I went mental(not rude or abusive) I have been paying full council tax in this borough from the day we moved. I could not understand how we owed anything as we were on benefits etc. there was no one to contact as it was gone 7pm by then. I had to pay on my father in laws debit card to get rid of the hired chimps.
i went to Corby yesterday morning and spoke to the member of staff at their customer service desk, armed with proof of benefit from the year, council tax demand from this borough, and tenancy agreements. She seems to think I didn't tell them we were moving, that they had to trace us to our current house. I assured her I informed them myself back in August 2012, and that it is not my job to make sure people log note and action. Apparently I was billed from September to the new year for council tax, which of course I didn't pay, know about etc.
what can and shall I do? They said billing is dealing with it, but they didn't seem to realise and care that I have been really shaken up by this and have at no point apologised.
Last year my husband and I rented a house in Corby Northants on a Six month tenancy. During that time we were having to claim council tax benefit as he had lost his job the year before. I'm a full time mum and carer to 2 autistic girls, and 3 other kids with no disabilities. We received the benefits without to much trouble, and in August my husband was lucky enough to be offered a job, to start a few weeks later. As the tenancy was due to end within weeks of his job starting we decided to look for a house nearer the kids schools in Kettering, another borough.
On August 28 2012 I went into the council and advised them that a) i wasn't entitled to benefit as husband was starting work, and B we were moving out of e borough and gave contact details etc.
Heard nothing until mid August this year to advise an over payment of LHA had been made, and pay before further action - I sorted that with a standing order.
Then Monday a man knocked on the door asking for my husband. I invited him in as my toddler and dog were trying to escape. He asked who I was and then said he was from Bristow and Sutor to collect payment or to remove goods on behalf of Corby BC to the tune of £857.52.
I went mental(not rude or abusive) I have been paying full council tax in this borough from the day we moved. I could not understand how we owed anything as we were on benefits etc. there was no one to contact as it was gone 7pm by then. I had to pay on my father in laws debit card to get rid of the hired chimps.
i went to Corby yesterday morning and spoke to the member of staff at their customer service desk, armed with proof of benefit from the year, council tax demand from this borough, and tenancy agreements. She seems to think I didn't tell them we were moving, that they had to trace us to our current house. I assured her I informed them myself back in August 2012, and that it is not my job to make sure people log note and action. Apparently I was billed from September to the new year for council tax, which of course I didn't pay, know about etc.
what can and shall I do? They said billing is dealing with it, but they didn't seem to realise and care that I have been really shaken up by this and have at no point apologised.
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