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Hello,
Apologies for yet another thread about Rossendales and council tax, but after reading several other threads, seeing the great advice which has been given and not being able to find an identical situation, I'm hoping that people might be able to share their experience with me to resolve my issue with Rossendales.
At the end of January 2012 my partner and I received a magistrates liability order letter from Rossendales relating to unpaid council tax on a property that we had moved out of six months previously. We were unaware that we were in debt to the council for an outstanding tax, but attempted to call the mobile number of the bailiff on the letter several times to resolve this. No -one ever answered this number and because I didn't want to leave him a voicemail with my mobile number, I then called the office number and finally made full payment (including an 80p card surcharge!) on 5th March. In our opinion, this had resolved the issue and we did not owe any further amount to Rossendales or our local council.
This evening, when my partner returned home from work, he discovered another MLO letter from them saying that the bailiff was giving us 24 hours notice of his intentions to recall and remove our goods to satisfy the cost of the outstanding amount owed to them. Both of us were obviously pretty angry as we were under the impression that this was a resolved issue and that it had now been left nearly 3 months for them to contact us again. I called the number for the bailiff on the letter, trying to find out exactly how much we owe, what the breakdown of the costs is and what period of time this magistrates liability order relates to, as we honestly believed that our council tax at our previous address was up to date. The guy that I spoke to was rude, aggressive and could not address any of the issues which I had raised with him, all he said was that they had sent letters - which we had never received - and that we should query it with head office in the morning, but that he will visit again tomorrow and that will incur another fee. I believe he quoted around £100 for this but the line wasn't clear and he obviously was making it difficult for me to understand what he was saying.
What I'm hoping for is some advice on how to handle this situation, it seems ridiculous that a bailiff can try to enforce payment when he doesn't even have an idea of what the payment relates to and why we are now being charged again. On his letter today, where the balance should have been written, he simply put "TBC with bailiff". I'm really unsure where we stand on this, I don't want to pay Rossendales for their bully boy tactics, but I also don't want this to proceed any further. If I deal with their head office, are they legally able to keep adding on fees until the issue is resolved?
Any help would be gratefully received, thank you
Apologies for yet another thread about Rossendales and council tax, but after reading several other threads, seeing the great advice which has been given and not being able to find an identical situation, I'm hoping that people might be able to share their experience with me to resolve my issue with Rossendales.
At the end of January 2012 my partner and I received a magistrates liability order letter from Rossendales relating to unpaid council tax on a property that we had moved out of six months previously. We were unaware that we were in debt to the council for an outstanding tax, but attempted to call the mobile number of the bailiff on the letter several times to resolve this. No -one ever answered this number and because I didn't want to leave him a voicemail with my mobile number, I then called the office number and finally made full payment (including an 80p card surcharge!) on 5th March. In our opinion, this had resolved the issue and we did not owe any further amount to Rossendales or our local council.
This evening, when my partner returned home from work, he discovered another MLO letter from them saying that the bailiff was giving us 24 hours notice of his intentions to recall and remove our goods to satisfy the cost of the outstanding amount owed to them. Both of us were obviously pretty angry as we were under the impression that this was a resolved issue and that it had now been left nearly 3 months for them to contact us again. I called the number for the bailiff on the letter, trying to find out exactly how much we owe, what the breakdown of the costs is and what period of time this magistrates liability order relates to, as we honestly believed that our council tax at our previous address was up to date. The guy that I spoke to was rude, aggressive and could not address any of the issues which I had raised with him, all he said was that they had sent letters - which we had never received - and that we should query it with head office in the morning, but that he will visit again tomorrow and that will incur another fee. I believe he quoted around £100 for this but the line wasn't clear and he obviously was making it difficult for me to understand what he was saying.
What I'm hoping for is some advice on how to handle this situation, it seems ridiculous that a bailiff can try to enforce payment when he doesn't even have an idea of what the payment relates to and why we are now being charged again. On his letter today, where the balance should have been written, he simply put "TBC with bailiff". I'm really unsure where we stand on this, I don't want to pay Rossendales for their bully boy tactics, but I also don't want this to proceed any further. If I deal with their head office, are they legally able to keep adding on fees until the issue is resolved?
Any help would be gratefully received, thank you
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