Hi there and thanks for reading,
April of this year i moved out of a property where i paid council tax for one year, there was still £210 left on the account when i moved out. I never recieved any letters to my new address but still knew i had to pay council tax bill.
Rather then try to explain the whole story, find below a couple of emails sent to the council.
To whom it may concern,
I would like to appeal the costs made against me in unpaid council tax.
I spoke to a council tax advisor in May, I advised her that it was difficult to pay the total amount at that time but would make sure a payment of £50 at the start of each month would be paid via the automated telephone service. She told me that there was a note on my account for any future references and the conversation ended. As you can see from payments made, each month I have paid £50.
When I received my Summons for non-payment I rang North Somerset council tax again to explain and spoke to an advisor called Scott. I was told the summons had been made due to there not being a payment plan set up and this is why I had received the summons and costs have been added.
I understand why the letter has been sent to me but I was completely unaware that I had to set up a payment plan, I wasn’t told this the first time I rang up. I write this letter to ask that you remove costs of £95 as I find it difficult each month as it is. I have now paid off the £110 owed in council tax and would appreciate your understanding in removing these costs.
Kind regards
Myself
This was there reply...
Thank you for your email received below, the contents of which have been noted.
I can confirm that a bill was issued for the 2016/17 financial year on 28 March 2017. The bill confirmed that an instalment of £210.00 was due to be paid on 25 April 2017.
A payment of £50.00 was received on 2 May 2017.
A reminder notice was then issued on 12 May 2017 for the rest of the instalment, £160.00. As no payment was received a summons was then issued on 16 June 2017.
I must advise that a bill, reminder and summons notice were issued in accordance with the council tax regulations; Council Tax is payable as per the statutory instalment scheme set at the foot of each bill. Where payments are not made as required, a reminder notice is issued providing the opportunity to bring the account up to date. If an account remains in arrears a summons will be issued which will incur additional costs.
Please be advised that payment must be made as per the instalments due on your bill. Failure to make the payments as stated on your bill will result in further recovery action. It is not possible for a payment arrangement to be set until a summons notice has been issued which will incur a charge of £95.00.
I must advise that we are only able to remove the costs if the notices were not issued correctly in accordance with council tax legislation or if we receive evidence that you are not liable to pay Council Tax. As the bill, reminders and summons notice were issued correctly in accordance with council tax legislation. I must therefore advise that I find no grounds to withdraw the summons or costs incurred.
I trust this is in order, however should you wish to discuss this further please contact me via email.
Yours Sincerely,
The council
Then my reply...
Dear XXXXXXXXXXXXX,
Thank you for replying, I understand what you are saying but when I received the letter saying I had to pay the remaining £210 by 25th April, I rang up and spoke to an advisor explaining that I couldn’t afford to pay this amount at once. I explained to her that I was able to pay £50 per month and that I would process my payment via the automated service or via the internet. I was told by the advisor that a note would be left on my account explaining this situation.
There was absolutely no explanation by the advisor at the time about what you have explained to me in the email below.
I feel now I am having to pay an extra £95 in costs for a mistake which I believe it not mine.
I have paid the remaining balance for the council tax. Financially I am unable to pay the charge of £95.00.
I ask that you please look into this.
There final reply to me was this...
Dear XXXXXXXXXX,
Thank you for your email, the contents of which have been noted.
Firstly, I must advise we are unable to accept an arrangement on an account before a summons, as previously advised: Council Tax is payable as per the statutory instalment scheme set at the foot of each bill and therefore we are only able to consider an arrangement after an account has been summonsed. After reviewing your account I note that on 26 April 2017 you were advised that it would not be possible to set up a direct debit and it has been noted you will pay what you can. However, as payments were not made as per your bill I can confirm all recovery action has been carried out correctly on your account and therefore the £95.00 remains payable.
My question is, is the anything i can do to get out of paying the extra added cost of £95. That is the only amount that is left remaining.
April of this year i moved out of a property where i paid council tax for one year, there was still £210 left on the account when i moved out. I never recieved any letters to my new address but still knew i had to pay council tax bill.
Rather then try to explain the whole story, find below a couple of emails sent to the council.
To whom it may concern,
I would like to appeal the costs made against me in unpaid council tax.
I spoke to a council tax advisor in May, I advised her that it was difficult to pay the total amount at that time but would make sure a payment of £50 at the start of each month would be paid via the automated telephone service. She told me that there was a note on my account for any future references and the conversation ended. As you can see from payments made, each month I have paid £50.
When I received my Summons for non-payment I rang North Somerset council tax again to explain and spoke to an advisor called Scott. I was told the summons had been made due to there not being a payment plan set up and this is why I had received the summons and costs have been added.
I understand why the letter has been sent to me but I was completely unaware that I had to set up a payment plan, I wasn’t told this the first time I rang up. I write this letter to ask that you remove costs of £95 as I find it difficult each month as it is. I have now paid off the £110 owed in council tax and would appreciate your understanding in removing these costs.
Kind regards
Myself
This was there reply...
Thank you for your email received below, the contents of which have been noted.
I can confirm that a bill was issued for the 2016/17 financial year on 28 March 2017. The bill confirmed that an instalment of £210.00 was due to be paid on 25 April 2017.
A payment of £50.00 was received on 2 May 2017.
A reminder notice was then issued on 12 May 2017 for the rest of the instalment, £160.00. As no payment was received a summons was then issued on 16 June 2017.
I must advise that a bill, reminder and summons notice were issued in accordance with the council tax regulations; Council Tax is payable as per the statutory instalment scheme set at the foot of each bill. Where payments are not made as required, a reminder notice is issued providing the opportunity to bring the account up to date. If an account remains in arrears a summons will be issued which will incur additional costs.
Please be advised that payment must be made as per the instalments due on your bill. Failure to make the payments as stated on your bill will result in further recovery action. It is not possible for a payment arrangement to be set until a summons notice has been issued which will incur a charge of £95.00.
I must advise that we are only able to remove the costs if the notices were not issued correctly in accordance with council tax legislation or if we receive evidence that you are not liable to pay Council Tax. As the bill, reminders and summons notice were issued correctly in accordance with council tax legislation. I must therefore advise that I find no grounds to withdraw the summons or costs incurred.
I trust this is in order, however should you wish to discuss this further please contact me via email.
Yours Sincerely,
The council
Then my reply...
Dear XXXXXXXXXXXXX,
Thank you for replying, I understand what you are saying but when I received the letter saying I had to pay the remaining £210 by 25th April, I rang up and spoke to an advisor explaining that I couldn’t afford to pay this amount at once. I explained to her that I was able to pay £50 per month and that I would process my payment via the automated service or via the internet. I was told by the advisor that a note would be left on my account explaining this situation.
There was absolutely no explanation by the advisor at the time about what you have explained to me in the email below.
I feel now I am having to pay an extra £95 in costs for a mistake which I believe it not mine.
I have paid the remaining balance for the council tax. Financially I am unable to pay the charge of £95.00.
I ask that you please look into this.
There final reply to me was this...
Dear XXXXXXXXXX,
Thank you for your email, the contents of which have been noted.
Firstly, I must advise we are unable to accept an arrangement on an account before a summons, as previously advised: Council Tax is payable as per the statutory instalment scheme set at the foot of each bill and therefore we are only able to consider an arrangement after an account has been summonsed. After reviewing your account I note that on 26 April 2017 you were advised that it would not be possible to set up a direct debit and it has been noted you will pay what you can. However, as payments were not made as per your bill I can confirm all recovery action has been carried out correctly on your account and therefore the £95.00 remains payable.
My question is, is the anything i can do to get out of paying the extra added cost of £95. That is the only amount that is left remaining.
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