Re: Kafka v Derbyshire Home Loans
I would keep all communication in writing, and yes a complaint to FOS could be in the future depending on response or lack thereof.
The change in rate isn't a change in terms. The terms as I understand it are the rate after fixed term will be 2% above their current SVR. DHL have a higher SVR I suspect. But you should be entitled to details of how the rate of 10.1% has been reached, ie what their SVR is.
Tools has said there may be a 28 day notice period of rate changes. If this is the case then a complaint would be in order but we know it won't make much difference.
I would keep all communication in writing, and yes a complaint to FOS could be in the future depending on response or lack thereof.
The change in rate isn't a change in terms. The terms as I understand it are the rate after fixed term will be 2% above their current SVR. DHL have a higher SVR I suspect. But you should be entitled to details of how the rate of 10.1% has been reached, ie what their SVR is.
Tools has said there may be a 28 day notice period of rate changes. If this is the case then a complaint would be in order but we know it won't make much difference.
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