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I am in a repossession position with the infamous Mortgage Express. Lots of issues to say the least, to mention one LSL, what a company.
The question I posed the FCA, how can UKAR enforce agreements directly, I speak with the executive office complaints at ukar, regarding the repossession, they instruct the solicitors, not ME that does not exist.
i am told that Ukar are not under the remit of the FCA therefore they cannot assist, deal with the complaints at ME that does not exist.
ok, but what about the advert on the UKar web site for a TCF manager ?
The role holder will have the opportunity to influence the operational direction of the business, taking responsibility for the customer journey and shaping projects designed to improve customer outcomes. They will ensure that UKAR is on the front foot as far as the TCF agenda in concerned. They will work with multiple internal stakeholders, acting as a bridge between first and second line of defence. External stakeholders include the Council of Mortgage Lenders and the Financial Conduct Authority. They will also manage the governance structure of the Customer Oversight function, managing a series of meetings, ensuring that the agendas reflect stakeholder interests and minutes are produced in a timely manner.
so does this mean that the FCA do not regulate UKAR they actually are stakeholders ???
The question I posed the FCA, how can UKAR enforce agreements directly, I speak with the executive office complaints at ukar, regarding the repossession, they instruct the solicitors, not ME that does not exist.
i am told that Ukar are not under the remit of the FCA therefore they cannot assist, deal with the complaints at ME that does not exist.
ok, but what about the advert on the UKar web site for a TCF manager ?
The role holder will have the opportunity to influence the operational direction of the business, taking responsibility for the customer journey and shaping projects designed to improve customer outcomes. They will ensure that UKAR is on the front foot as far as the TCF agenda in concerned. They will work with multiple internal stakeholders, acting as a bridge between first and second line of defence. External stakeholders include the Council of Mortgage Lenders and the Financial Conduct Authority. They will also manage the governance structure of the Customer Oversight function, managing a series of meetings, ensuring that the agendas reflect stakeholder interests and minutes are produced in a timely manner.
so does this mean that the FCA do not regulate UKAR they actually are stakeholders ???
