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Hi i wonder if someone could help me please?
I am on a housing register with a HA and they took my case to their social and welfare panel who were all HA staff as a council representative was not there.
The social and welfare panel had a hearing to decide if i would be given priority which was based on the evidence i provided and then i am awarded a banding based on my vulnerability and effect on that vulnerability caused by location.
I provided a letter from my mental health team that says in their professional opinion i should be awarded urgent need to move band B and that i am being severely effected by my location, this should of resulted in being awarded a moderate vulnerability with a severe effect which means a band B award.
The panel ignored the letter and awarded me a band C as they said i was a moderate vulnerability with a moderate effect, they have nothing to base this on.
I then requested an explanation and asked what reason/evidence did they have to disagree with the mental health teams opinion/recommendation and the HA have refused to give me an explanation as i have just finished a stage 3 complaint against them, they say they wont correspond and basically if i want to know i have to escalate my complaint to the ombudsman, they wont even give me an explanation on why they did not uphold my stage 3 complaint.
I believe they think because i suffer with mental health conditions i wont want the stress of going to the ombudsman so wont do it.
I received the social and welfare panel document which includes limited minutes, it does not include the panel talking about my supporting letters, discussing my vulnerability, or effect from location or even them discussing how they came to their decision so i asked for the full unedited minutes of the social and welfare panels hearing and have been told thats all they have and that IS the full minutes, to me it reads like someone has read the minutes and then written a report about them and not the actual minutes that they have given me.
Is it a legal requirement that they take full minutes as it was a panel hearing?
Is it a legal requirement that they give me a full explanation on why they did not uphold my complaint?
At the moment i have just been basically told we dont think we did anything wrong, we think you have had a fair assessment and we agree with the social and welfare panel but they have not said why.
I cant go in to details as i will be taking this further but there have been lots of "mistakes" regarding my application, banding/assessments, the complaint process and some of my supporting letters have not been omitted to the medical panel and social and welfare panels "mistakenly" at least 3 times that i know of and they were given incorrect information by the HA.
I requested the stage 3 complaint hearing minutes but was ignored so i asked again and have been told they will send me them but i have not got them yet.
Any help would be great thanks
I am on a housing register with a HA and they took my case to their social and welfare panel who were all HA staff as a council representative was not there.
The social and welfare panel had a hearing to decide if i would be given priority which was based on the evidence i provided and then i am awarded a banding based on my vulnerability and effect on that vulnerability caused by location.
I provided a letter from my mental health team that says in their professional opinion i should be awarded urgent need to move band B and that i am being severely effected by my location, this should of resulted in being awarded a moderate vulnerability with a severe effect which means a band B award.
The panel ignored the letter and awarded me a band C as they said i was a moderate vulnerability with a moderate effect, they have nothing to base this on.
I then requested an explanation and asked what reason/evidence did they have to disagree with the mental health teams opinion/recommendation and the HA have refused to give me an explanation as i have just finished a stage 3 complaint against them, they say they wont correspond and basically if i want to know i have to escalate my complaint to the ombudsman, they wont even give me an explanation on why they did not uphold my stage 3 complaint.
I believe they think because i suffer with mental health conditions i wont want the stress of going to the ombudsman so wont do it.
I received the social and welfare panel document which includes limited minutes, it does not include the panel talking about my supporting letters, discussing my vulnerability, or effect from location or even them discussing how they came to their decision so i asked for the full unedited minutes of the social and welfare panels hearing and have been told thats all they have and that IS the full minutes, to me it reads like someone has read the minutes and then written a report about them and not the actual minutes that they have given me.
Is it a legal requirement that they take full minutes as it was a panel hearing?
Is it a legal requirement that they give me a full explanation on why they did not uphold my complaint?
At the moment i have just been basically told we dont think we did anything wrong, we think you have had a fair assessment and we agree with the social and welfare panel but they have not said why.
I cant go in to details as i will be taking this further but there have been lots of "mistakes" regarding my application, banding/assessments, the complaint process and some of my supporting letters have not been omitted to the medical panel and social and welfare panels "mistakenly" at least 3 times that i know of and they were given incorrect information by the HA.
I requested the stage 3 complaint hearing minutes but was ignored so i asked again and have been told they will send me them but i have not got them yet.
Any help would be great thanks
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