OK ... so for the third time in less than 5 months we are without hot water :mad2:. The plumber attended on Saturday (a week after we notified the letting agent about the problem) and diagnosed the fault (faulty timer - again!), ordered the replacement part and said he would be back to repair the timer this morning (Tuesday), he has phoned my other half and apologised saying that the part hasn't come in, won't be there till tomorrow, and he can't come back until next Saturday. If he does actually fix the problem, it will make 8 weeks out of 5 months we will have been without any hot water (other than boiling the kettle), we are having to go into work early to grab a shower which is not ideal, and washing dishes etc is a pain.
Is there anything we can do legally about this as its now beyond a joke? We are going to be moving in the next couple of months, mainly down to this and other unresolved problems with the flat that the letting agent doesn't seem to care about - including a 12" x12" hole in an external wall which he reckons is a ventilation hole (there is no grille etc on it) and we have had to put cardboard over it to stop birds getting in. The letting agent has known about this for 3 years now, and despite numerous requests to correct nothing has been done. He ignores emails, and doesn't return phone calls either . As we are moving we don't care if we upset him now and have considered witholding the rent (I know your not supposed to do this, but it might just get his attention!)
Any idea's welcome ......
Is there anything we can do legally about this as its now beyond a joke? We are going to be moving in the next couple of months, mainly down to this and other unresolved problems with the flat that the letting agent doesn't seem to care about - including a 12" x12" hole in an external wall which he reckons is a ventilation hole (there is no grille etc on it) and we have had to put cardboard over it to stop birds getting in. The letting agent has known about this for 3 years now, and despite numerous requests to correct nothing has been done. He ignores emails, and doesn't return phone calls either . As we are moving we don't care if we upset him now and have considered witholding the rent (I know your not supposed to do this, but it might just get his attention!)
Any idea's welcome ......
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