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Yesterday I received e-mail from my case worker at the local law centre asking me to fill in a simple table about problems with my flat, consisting of columns like: 1. Problem, 2. When occurred/discovered, etc.
I have been in the property for 2 years and 3.5 months so I can't remember these details in every detail.
There are some e-mails, and if I'd noted every phone call, etc, in a diary, I might be better equipped.
I have sent a DPA SAR to the letting agent, but they didn't do it, and returned my cheque.
I hoped this would give me the information I need.
I've withheld £900 rent, seeming (truly) to me to be the appropriate and rightful amount for compensation for repair issues (hot water, heating, etc) and now have received notice requiring possession. I may have to stave off court court proceedings, and to do that I need to have accurate details of these repair issues. I feel it is only fair I get the DPA material, under the circumstances.
But last time I rang the letting agent to try and sort this out, they not only did not attempt to sort anything out, but wrote to me afterwards saying I was verbally abusive and that the person who spoke to me had burst into tears. I recorded the call, with their permission, and actually see it as the other way around (not that they were abusive, but that they were rude and won't deal with my complaint). I have been asking them for compensation/to sort this out with me over a period of 18 months, in writing (4 times), and all they do is ignore my e-mails, and in this instance, my call.
I'm worried about a reference as I have to move in 2 months.
Please can anyone help?
I have told case worker that SAR was refused, and they say I'm being abusive, and asked her advice, but I'm not confident of her reply. This maybe because she admitted she was biased against HB tenants, and felt that I should pay for professional clean of cooker on entry, as does my letting agent (built-in cooker; Landlord and Tenant Act makes landlord responsible for structure. This also applied to wardrobe pole and sliding door mechanism, which issues are still outstanding).
I think what I want to do is leave this endless work, and wait for the landlord or letting agent to sue me, in which case I counter-claim, and claim negligence on the part of the representing agent.
Any advice appreciated.
Many thanks.
I have been in the property for 2 years and 3.5 months so I can't remember these details in every detail.
There are some e-mails, and if I'd noted every phone call, etc, in a diary, I might be better equipped.
I have sent a DPA SAR to the letting agent, but they didn't do it, and returned my cheque.
I hoped this would give me the information I need.
I've withheld £900 rent, seeming (truly) to me to be the appropriate and rightful amount for compensation for repair issues (hot water, heating, etc) and now have received notice requiring possession. I may have to stave off court court proceedings, and to do that I need to have accurate details of these repair issues. I feel it is only fair I get the DPA material, under the circumstances.
But last time I rang the letting agent to try and sort this out, they not only did not attempt to sort anything out, but wrote to me afterwards saying I was verbally abusive and that the person who spoke to me had burst into tears. I recorded the call, with their permission, and actually see it as the other way around (not that they were abusive, but that they were rude and won't deal with my complaint). I have been asking them for compensation/to sort this out with me over a period of 18 months, in writing (4 times), and all they do is ignore my e-mails, and in this instance, my call.
I'm worried about a reference as I have to move in 2 months.
Please can anyone help?
I have told case worker that SAR was refused, and they say I'm being abusive, and asked her advice, but I'm not confident of her reply. This maybe because she admitted she was biased against HB tenants, and felt that I should pay for professional clean of cooker on entry, as does my letting agent (built-in cooker; Landlord and Tenant Act makes landlord responsible for structure. This also applied to wardrobe pole and sliding door mechanism, which issues are still outstanding).
I think what I want to do is leave this endless work, and wait for the landlord or letting agent to sue me, in which case I counter-claim, and claim negligence on the part of the representing agent.
Any advice appreciated.
Many thanks.
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