Called Platform mortgages to confirm what my new monthly payments will be now that we are at the end of our fixed term.
After several calls and some cross words and lots of telling off I discovered that Platform mortgages appear to have a little glitch in their systems.... (accidentally on purpose me thinks) When I first called they insisted I have 2 months left to pay on my fixed rate, I read to them my mortgage documents that states from 1st of November 2009 I will be paying a variable rate and after more calls 3 hours and explaining to them again and again I was told that yes I am right and they will fix that for me now and on the 1st of November my new payment will be £595 (a huge drop from £1329.50)
oh and get this...I'm not to worry this didn't just happen to me but has effected several thousand accounts ....all of them paying 2months extra on fixed rate than they are meant to.....but because I called they fixed it for me...bet they dont fix the thousands of other accounts
Naughty Naughty Platform...
After several calls and some cross words and lots of telling off I discovered that Platform mortgages appear to have a little glitch in their systems.... (accidentally on purpose me thinks) When I first called they insisted I have 2 months left to pay on my fixed rate, I read to them my mortgage documents that states from 1st of November 2009 I will be paying a variable rate and after more calls 3 hours and explaining to them again and again I was told that yes I am right and they will fix that for me now and on the 1st of November my new payment will be £595 (a huge drop from £1329.50)
oh and get this...I'm not to worry this didn't just happen to me but has effected several thousand accounts ....all of them paying 2months extra on fixed rate than they are meant to.....but because I called they fixed it for me...bet they dont fix the thousands of other accounts
Naughty Naughty Platform...
Comment