Double glazing guarantee

[Gopher123]

I’ve moved into a house that had a transferrable guarantee for the windows that’s been passed on by the previous occupiers. I have 4 windows where the seals have failed and they have condensation between the glass. I am within the guarantee period but when I phoned up to query the guarantee and to ask for the windows to be replaced I’ve been told that I should have notified them within 28 days of moving into the property.
There is nothing in the contract to state that I needed to notify them and it is written on the front of the contract that it is transferable.
Looking at the contract it would suggest that I am in the right and they should replace the windows but I’ve been told to put a complaint in.
Just looking for anyones thoughts?

[echat11]

Hi GOPHER123

Follow their Complaints procedure, if your still not happy find out if they are members of any Ombudsman Services or arbitration schemes, then lodge a complaint with them. They tend to be free.

The best way to complain is in writing. Company over the phone give you a load of tosh.

http://www.tgas.org.uk/#:~:text=The%...mpartial%20way.

[atticus]

on the information provided, you are entitled to insist on compliance with the guarantee.

[Gopher123]

Please attached contract stating 20 year transferable guarantee. The TOCs on the reverse of the documentation state that it is not transferable!

[echat11]

Please attached contract stating 20 year transferable guarantee. The TOCs on the reverse of the documentation state that it is not transferable!

Can you put up a better copy / underline the 'non transferable bit'. also the hand written 20 year guarantee, has circled 'NO' and 'X' over 'YES', I think that should be the other way around, in fact 'YES' should be circled.