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Hi,
I wonder if anyone can help?
My son had a virtual viewing for university accommodation in November 2020 when he was 17. He was on the call with his mom and the sales person for roughly 20 minutes. He liked the accommodation and so the sales colleague told him that we could leave a £100 deposit with a no quibble refund policy if he changed his mind. Unbeknown to us, my son also signed an agreement for the full tenancy with full balance due at the start of his course. He contacted the sales person immediately afterwards who said that he would change the paperwork nearer the time to pay in instalments.
Anyway, things have changed and he no longer wants the accommodation so has followed the instructions provided by the letting company by email. This was to not provide the information required within 10 days so the booking would expire or to email within 14 days to cancel the booking. He did both of these things.
However, now the company is trying to say the booking cannot be cancelled and the £100 deposit will not be refunded. I understand about the deposit (even though this was mis sold as a no hassle refund at the time) as their T's & C's say it's non refundable but am getting nowhere with the actual agreement. My son was 17 at the time, was not fully informed that he was signing a contract and no one explained to him what the agreement entailed. This was all done digitally too.
I am arguing the case that this has been mis sold and is void due to him not understanding or being explained the consequences of signing an agreement. Can this be enforced at all does anyone know?
Thanks in advance
I wonder if anyone can help?
My son had a virtual viewing for university accommodation in November 2020 when he was 17. He was on the call with his mom and the sales person for roughly 20 minutes. He liked the accommodation and so the sales colleague told him that we could leave a £100 deposit with a no quibble refund policy if he changed his mind. Unbeknown to us, my son also signed an agreement for the full tenancy with full balance due at the start of his course. He contacted the sales person immediately afterwards who said that he would change the paperwork nearer the time to pay in instalments.
Anyway, things have changed and he no longer wants the accommodation so has followed the instructions provided by the letting company by email. This was to not provide the information required within 10 days so the booking would expire or to email within 14 days to cancel the booking. He did both of these things.
However, now the company is trying to say the booking cannot be cancelled and the £100 deposit will not be refunded. I understand about the deposit (even though this was mis sold as a no hassle refund at the time) as their T's & C's say it's non refundable but am getting nowhere with the actual agreement. My son was 17 at the time, was not fully informed that he was signing a contract and no one explained to him what the agreement entailed. This was all done digitally too.
I am arguing the case that this has been mis sold and is void due to him not understanding or being explained the consequences of signing an agreement. Can this be enforced at all does anyone know?
Thanks in advance
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