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Hello,
A family friend had damp proofing (Not injection) carried out on her property 6 years ago by a large, well known company at a rough cost of £5000. Walls were stripped back and a barrier put onto the walls. It never really solved the damp problem and her room walls started to get mouldy.
The company sent out a surveyor who insisted this was down to condensation. Not convinced she sought the help from another company who inspected under the floor to find that it was soaking wet and this was causing the damp.
The original survey from the company who installed the damp proofing stated that under the floor was saturated and that a barrier would be installed and covered by a guarantee of 25 years. There is a clause that states condensation would not be covered although a search on the internet seems to be a get out clause used by damp companies.
She has now paid for a detailed survey and report that states the damp proofing has failed and is not condensation. This was sent to the damp company and they are sticking by their opinion saying this is condensation.
Unfortunately she doesn't have the money to take this to court.
Could anyone offer advice on how to deal with this ?
Thankyou
A family friend had damp proofing (Not injection) carried out on her property 6 years ago by a large, well known company at a rough cost of £5000. Walls were stripped back and a barrier put onto the walls. It never really solved the damp problem and her room walls started to get mouldy.
The company sent out a surveyor who insisted this was down to condensation. Not convinced she sought the help from another company who inspected under the floor to find that it was soaking wet and this was causing the damp.
The original survey from the company who installed the damp proofing stated that under the floor was saturated and that a barrier would be installed and covered by a guarantee of 25 years. There is a clause that states condensation would not be covered although a search on the internet seems to be a get out clause used by damp companies.
She has now paid for a detailed survey and report that states the damp proofing has failed and is not condensation. This was sent to the damp company and they are sticking by their opinion saying this is condensation.
Unfortunately she doesn't have the money to take this to court.
Could anyone offer advice on how to deal with this ?
Thankyou
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