Can an Ombudsman allow a defendant indefinite time to submit evidence

[eca]

Is there a principle applied to mediation cases (ombudmans, etc.) where if one of the parties fails to provide evidence within the certain time frame, that party is deemed to have lost the case? If so, what is that principle called?

In my case the Financial Ombudsman is chasing a defendant for the evidence for what seems like forever.

They wrote the bank I'm complained against about a year ago. Bank didn't reply. The latest I heard from the investigator was that they asked the bank for evidence again and the bank has once again missed the deadline.

I askes the investigator whether they do not feel like this is giving the bank unfair advantage and what would happen if the bank keeps ignoring their communications indefinitely? I got no answer.

Hence the question that I've started my post with.

Thank you

[echat11]

Hi ECA

I think the FOS has some 'flexibility' regards timelines they set, as they want to hear from both sides.

When you take a complaint to the FOS, the bank pays the FOS to look at your complaint (there is already a conflict of interest / biased, it's something that complainants has to accept, although the FOS will state that is not the case).

https://www.financial-ombudsman.org....-long-it-takes