Responsibility of solicitors

[samwardill]

I claimed €500 for flight delay compensation using the services of a Brighton based company called EUDelay. After a small claim in an Irish court the claim was paid from the airline (Air Arran / Stobart Air) in August 2015 to an Irish law firm, Gibson & Associates Solicitors. EUDelay have not responding to any correspondence or phone calls from me since June 2015. Many other clients have had the same issue with EUDelay and this was common knowledge in the national press in October 2015. Despite presumably knowing that EUDelay were in trouble, Gibson & Associates Solicitors paid my money to EUDelay in March 2016.

I think I have little chance of extracting the money from EUDelay. I'm in a long line. Do I have any claim against Gibson & Associates Solicitors in the Republic of Ireland?

[charitynjw]

Re: Responsibility of solicitors

Hi samwardill

I'll give [MENTION=332]EXC[/MENTION] a nudge as it's a CMC.
Current T&Cs - http://eudelay.co.uk/terms

[EXC]

Re: Responsibility of solicitors

Hiya

I think I have little chance of extracting the money from EUDelay. I'm in a long line. Do I have any claim against Gibson & Associates Solicitors in the Republic of Ireland?

It would be quite complicated to claim against an entity in the Republic of Ireland and in any event I think that EUDelay might be principally liable.

Although flight delay claims management companies don't fall within the jurisdiction of the Claims Management Regulator (like PPI CMCs), the Legal Ombudsman does accept complaints about them. I suggest you give them a call or e-mail them, they're apparently quite helpful - http://www.legalombudsman.org.uk/con...managementteam

[samwardill]

Re: Responsibility of solicitors

Although flight delay claims management companies don't fall within the jurisdiction of the Claims Management Regulator (like PPI CMCs), the Legal Ombudsman does accept complaints about them. I suggest you give them a call or e-mail them, they're apparently quite helpful - http://www.legalombudsman.org.uk/con...managementteam

Thanks for the help. I wasn't aware that LOS would help. You might think that the CMR would tell you this when you contacted them (they didn't)!!!

I've initiated a complaint with the LOS.

[samwardill]

Re: Responsibility of solicitors

LOS just replied. Apparently EUDelay "do not fall under our powers so we are unable to investigate a complaint about them. They appear to be an 'unregulated' claims company."

They suggest contacting CAB but I did that already. Any other ideas?

[Amethyst]

Re: Responsibility of solicitors

I would consider a letter before action against eudelay and take it to small claims court. Do you have copies of the judgment and award for your case? Also do you have anything from the solicitors firm confirming the payment was sent to Wikipedia delay? Plus you'll need your terms and conditions and agreement with eudelay.

Registered office address
29 Stepney Court 12 Fleet Street, Brighton, East Sussex, England, BN1 4GS

[Amethyst]

Re: Responsibility of solicitors

Just reading this in their terms ....presumably this has been done


Payment
EUDELAY shall inform the Client about any Compensation received in a statement emailed to the Client without delay.
The Client shall reclaim the Compensation collected by EUDELAY in one the following ways:
By entering credit or debit card details in the Website or;
By emailing his/her bank account details or;
By requesting the financial Compensation in a postal cheque. £10 charge (including VAT) will be applied.

[samwardill]

Re: Responsibility of solicitors

Just reading this in their terms ....presumably this has been done


Payment
EUDELAY shall inform the Client about any Compensation received in a statement emailed to the Client without delay.
The Client shall reclaim the Compensation collected by EUDELAY in one the following ways:
By entering credit or debit card details in the Website or;
By emailing his/her bank account details or;
By requesting the financial Compensation in a postal cheque. £10 charge (including VAT) will be applied.

They didn't keep their side of the bargain. They have not responded to any communication for a long time. It was the airline (and solicitor in ROI) who told me what had happened.

I will try a letter before action but I am a bit reluctant to start small claims court proceedings as it feels like throwing good money after bad. What do you think?

[samwardill]

Re: Responsibility of solicitors

They didn't keep their side of the bargain. They have not responded to any communication for a long time. It was the airline (and solicitor in ROI) who told me what had happened.

I will try a letter before action but I am a bit reluctant to start small claims court proceedings as it feels like throwing good money after bad. What do you think?

[MENTION=6]Amethyst[/MENTION] I sent a letter before action. It was signed for by someone whose printed name was Kotan (Jakub Kotan is MD of EUDelay) on 13th March.

From the company's accounts, filed 28th Feb 17, EUDelay have net liabilities of £30,193. Is it worth me launching a small claim for my £303.69 or am I likely to be throwing good money after bad?