I made a compliant against my district council, a long while back, which they upheld. It involved them taking an incorrect sum of money from my bank account via direct debit, more than they should have, that led to me incurring a bank charge. I was ultimately refunded my bank charge by the district council, they did apologise too, but I wasn't even given a penny in compensation. Now, their incompetence caused me a lot of trouble. I had to go to all the effort of getting evidence of the charge, sending off a letter to them about it and in effect paying the charge until they refunded me several weeks later. Plus, I wasn't best pleased by their treatment of me in relation to a couple of previous incidents either.
I decided to make an official complaint and requested some compensation. They said no and I told them I was considering court action. They then asked me to escalate my complaint through their complaints procedure, rather than take them to court, which I found quite amusing. Anyhow, I didn't see the sense in wasting my time on their complaints procedure,as I only envisaged a similar outcome. At the end of the day, I decided to shelve it for a while and make a decision at a later date. I have initiated court action before, but it is a bit of a drag and I had other things to be getting on with. Well, I was just looking through a whole load of old paperwork, relating to several different matters, and the time has now come where I pretty much have to ditch it or follow through on it.
I have a few questions I would like answered please. Firstly, I am assuming this sort of thing is subject to the 'within six years for court action' rule. Is this correct? Secondly, if so, then is it six years from when the original incident occurred, from when I made my initial complaint or from when they declined my initial complaint? Finally, what are my chances of winning in court? For me, this was purely a matter of principle and I wouldn't care if I was only awarded a very small amount of compensation by the court. I just found their whole attitude very high and mighty, to be honest, and really thought I should have been offered some compensation. Any advice greatly appreciated.
I decided to make an official complaint and requested some compensation. They said no and I told them I was considering court action. They then asked me to escalate my complaint through their complaints procedure, rather than take them to court, which I found quite amusing. Anyhow, I didn't see the sense in wasting my time on their complaints procedure,as I only envisaged a similar outcome. At the end of the day, I decided to shelve it for a while and make a decision at a later date. I have initiated court action before, but it is a bit of a drag and I had other things to be getting on with. Well, I was just looking through a whole load of old paperwork, relating to several different matters, and the time has now come where I pretty much have to ditch it or follow through on it.
I have a few questions I would like answered please. Firstly, I am assuming this sort of thing is subject to the 'within six years for court action' rule. Is this correct? Secondly, if so, then is it six years from when the original incident occurred, from when I made my initial complaint or from when they declined my initial complaint? Finally, what are my chances of winning in court? For me, this was purely a matter of principle and I wouldn't care if I was only awarded a very small amount of compensation by the court. I just found their whole attitude very high and mighty, to be honest, and really thought I should have been offered some compensation. Any advice greatly appreciated.
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