Tweet
thomsons holiday rep asked me to sign a document without advising us
hello
i have a question, hopefully you can point me in the right direction
recently on holiday we had two issues
the company altered our flights to poor ones
we complained to the rep who eventually agreed to give us a late check out room as a goodwill gesture
she asked one of our party to sign her ipad to agree to the room extension, she never advised her that she was signing a document
the other issue is that we were delayed by 7.5 hours on the outbound flight and are hoping to get compenation from thomsons
today my friend has had an email from thomsons showing the signed document which now also states (written by the rep)
Guests were booked holiday last year and were booked onto a flight with a good time where they arrive in the afternoon. The flight got changed to the TOM688 which is a later flight. The TOM688 had a major delay where they took off and had to divert back to MIT after about an hour flight. Guests did not arrive to resort u till about 4am. Guests are travelling with ....
the second half of the statement has been added to after she signed it ipad
it also states
This resolution is accepted on behalf of myself/my party in full and final settlement of all claims against TUI UK & Ireland Ltd, arising from any changed arrangements or dissatisfaction. If you've asked to receive payment in the UK, you should receive payment within 28 days of your return to the UK
is this a binding thing as we were unaware of its content and were not given a reference number or printed copy at the time, also all of the parties were unaware of its content
any help will be gratefully recived
thank you
i have a question, hopefully you can point me in the right direction
recently on holiday we had two issues
the company altered our flights to poor ones
we complained to the rep who eventually agreed to give us a late check out room as a goodwill gesture
she asked one of our party to sign her ipad to agree to the room extension, she never advised her that she was signing a document
the other issue is that we were delayed by 7.5 hours on the outbound flight and are hoping to get compenation from thomsons
today my friend has had an email from thomsons showing the signed document which now also states (written by the rep)
Guests were booked holiday last year and were booked onto a flight with a good time where they arrive in the afternoon. The flight got changed to the TOM688 which is a later flight. The TOM688 had a major delay where they took off and had to divert back to MIT after about an hour flight. Guests did not arrive to resort u till about 4am. Guests are travelling with ....
the second half of the statement has been added to after she signed it ipad
it also states
This resolution is accepted on behalf of myself/my party in full and final settlement of all claims against TUI UK & Ireland Ltd, arising from any changed arrangements or dissatisfaction. If you've asked to receive payment in the UK, you should receive payment within 28 days of your return to the UK
is this a binding thing as we were unaware of its content and were not given a reference number or printed copy at the time, also all of the parties were unaware of its content
any help will be gratefully recived
thank you
