Expedia car hire, Nightmare!

[leighslane]

Through Expedia UK online booking, I booked and paid for a luxury 7 seat 4x4 for 5 adults and luggage for an important family gathering, we were driving over 400 miles, when I went to collect it from Norwich Airport on the 3rd April,I was told there were no 4x4s on the company fleet and never had been and all that was available to me was a 4 door saloon, I had been dropped off and left at the collection point so I had to take the smaller vehicle, we had to leave early the next morning and had to do the trip crammed in the smaller vehicle, we are all very disappointed and what should have been an enjoyable family trip was an uncomfortable disappointment, am I entitled to a refund?

Expedia have ignored all my emails and calls.

[des8]

Re: Expedia car hire, Nightmare!

You have a number of ways of pursuing this matter:
1)complain to British Vehicle Rental and Leasing Association (BVRLA) if Expedia are members
2)if you paid by credit card claim against the card issuer
3) county court claim

[nemesis45]

Re: Expedia car hire, Nightmare!

Did you printout the online booking data?

nem

[leighslane]

Re: Expedia car hire, Nightmare!

You have a number of ways of pursuing this matter:
1)complain to British Vehicle Rental and Leasing Association (BVRLA) if Expedia are members
2)if you paid by credit card claim against the card issuer
3) county court claim

Thanks for the reply

- - - Updated - - -

Thanks for the reply, yes I printed it out and kept all my emails

[leighslane]

Re: Expedia car hire, Nightmare!

Did you printout the online booking data?

nem

Yes I did printout the booking data and kept all emails

[nemesis45]

Re: Expedia car hire, Nightmare!

Does this state the 4x4 was available?

[leighslane]

Re: Expedia car hire, Nightmare!

Yes, it even stated Volvo XC90 or similar

[nemesis45]

Re: Expedia car hire, Nightmare!

Yes, it even stated Volvo XC90 or similar

You have them by the " short and curly 's then!!:tinysmile_twink_t2:
nem