barclays and foreign currency order

[miliitant]

to say i am mad at barclays is an understatement

i have got myself a cashplus prepaid credit card that is used for the USA in dollars. it is a dollar card from cash plus and not to be confused with the normal gold mastercard issued also

i went into barclays and ordered £3000 in dollars to be collected and paid for this friday

while at the counter i realised i needed it in sterling as i could not top up the pre paid card in dollars and asked to cancel the transaction and have sterling ready.

they point blank refused saying the request has allready been sent. they then stated they will be able to buy them back at their own buy back rate. that will cost me £300 which is the difference from the sell and buy back rates. all in the space of 10 minutes

phoned customer service who were no help also

this is all about some torag getting his commission and stuff customer service

comments please on how to get even with barclays and whats more important is that i will be travelling accross the USA with about $5000 in cash

[miliitant]

Re: barclays and foreign currency order

has anybody got the email address for the new CEO of barclays

[miliitant]

Re: barclays and foreign currency order

just updating this thread

i sent a letter of complaint to the caretaker chairman of Barclays marcus agius at barclay towers in canary wharf, london

received a phone call yesterday from the chairmans office and he was in total agreement with my complaint and that a heavy hand approach had been used.

the problem is since they all but did away with branch managers, nobody can now make an independent decision without it going further up the chain of command

now they have phoned my branch manager and cancelled the transaction as a good will gesture..

it now seems since Bob Diamond resigned, the bank is trying to rectify its tarnished corporate reputation. well the bank has in my case by going "above and beyond" the normal level of customer complaints procedures and trying to rectify them

hats off to barclays in my situation, you did wrong, i complained, you put it right in minimum time with minimum fuss

credit where credit is due