Tweet
Little bit irritated by Sky at the moment, been with them for a while.
We have Sky Broadband, Sky TV and Sky telephone.
Missus got properly annoyed, because Sky had taken out double the usual direct debit amount for the month.
When she further investigated why it was double the amount, it was because Sky in their infinite wisdom had decided to take out the phone bill payment. Problem is, the amount they took for dated back to the end of April 2012!!!!
She rang them up, understandably irked by this, first person she spoke to said "thats the way Sky do it", I told her that clearly couldn't be right, so she rang up another person who said "thats not right, you need to email a complaint to Sky.com", so I did.
Got an apology back, offered to pay bank overdrawn fees (that didn't happen in the first place!), but no real resolution to the problem.
So I told her to recall the payment, that if Sky wanted to muck about, we'll do a bit of mucking about ourselves.
She spoke to someone today that now claims that Sky can wait upto 120 days before taking the telephone bill payment, and that we were 'only' 77 days into that period!
This can't be bloody right can it? People expect bills to go out at set times, not have people take money as and when they please!
Can anyone advise if this is correct, and moreover is it even legal?
We have Sky Broadband, Sky TV and Sky telephone.
Missus got properly annoyed, because Sky had taken out double the usual direct debit amount for the month.
When she further investigated why it was double the amount, it was because Sky in their infinite wisdom had decided to take out the phone bill payment. Problem is, the amount they took for dated back to the end of April 2012!!!!
She rang them up, understandably irked by this, first person she spoke to said "thats the way Sky do it", I told her that clearly couldn't be right, so she rang up another person who said "thats not right, you need to email a complaint to Sky.com", so I did.
Got an apology back, offered to pay bank overdrawn fees (that didn't happen in the first place!), but no real resolution to the problem.
So I told her to recall the payment, that if Sky wanted to muck about, we'll do a bit of mucking about ourselves.
She spoke to someone today that now claims that Sky can wait upto 120 days before taking the telephone bill payment, and that we were 'only' 77 days into that period!
This can't be bloody right can it? People expect bills to go out at set times, not have people take money as and when they please!
Can anyone advise if this is correct, and moreover is it even legal?
Comment