Hi,
I have a friend handling a claim on my behalf, against a scummy airline, as he is much more capable and legal-savvy than I am, and I get the impression the airline are using tactics to shoo me off. They have definitely already lied twice to me. He definitely does not stand for any nonsense whereas they have already worn me down.
I wrote a letter informing them of this. Signed it and mailed it. Month later we both emailed their legal department the letter chasing a response. They called me and I told them my friend was now handling this as they totally blew their chance to deal with me.
They then called him, spoke to him, and he sent them the claim.
Nothing for a month. He then emailed them again. I was copied in on both.
They then responded, again only to me - to tell me they will only speak to me, don't have to speak to my nominated third party, but then responding to all the things my friend detailed in his email, basically lying through their teeth again.
Do they have a legal right to insist only I speak to them? Is the letter, emails and call I had not sufficient to inform them he is the one to talk to?
Do I need some sort of official power of attorney? If yes, how, without incurring costs?
I have a friend handling a claim on my behalf, against a scummy airline, as he is much more capable and legal-savvy than I am, and I get the impression the airline are using tactics to shoo me off. They have definitely already lied twice to me. He definitely does not stand for any nonsense whereas they have already worn me down.
I wrote a letter informing them of this. Signed it and mailed it. Month later we both emailed their legal department the letter chasing a response. They called me and I told them my friend was now handling this as they totally blew their chance to deal with me.
They then called him, spoke to him, and he sent them the claim.
Nothing for a month. He then emailed them again. I was copied in on both.
They then responded, again only to me - to tell me they will only speak to me, don't have to speak to my nominated third party, but then responding to all the things my friend detailed in his email, basically lying through their teeth again.
Do they have a legal right to insist only I speak to them? Is the letter, emails and call I had not sufficient to inform them he is the one to talk to?
Do I need some sort of official power of attorney? If yes, how, without incurring costs?
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