Hello
Out of curiosity I wrote a SAR to a debt collection company which was involved in a parking ticket claim some time back. Their reply includes a letter but not THE letter they sent me. When I questioned them they replied they don't keep copies of letters sent and their templates have been updated but the personal information is still the same.
Is this a valid way to handle SAR request? I was under the impression copies of the original letters should be provided. If they haven't got the original I don't know why they bothered to sent me an updated template version.
Out of curiosity I wrote a SAR to a debt collection company which was involved in a parking ticket claim some time back. Their reply includes a letter but not THE letter they sent me. When I questioned them they replied they don't keep copies of letters sent and their templates have been updated but the personal information is still the same.
Is this a valid way to handle SAR request? I was under the impression copies of the original letters should be provided. If they haven't got the original I don't know why they bothered to sent me an updated template version.