Tweet
Hi all, I have a weird question about SARs
Long story short, a company (a big national company) phoned my grandmother who has dementia, and became very nasty to her because she was struggling to understand some things. My mum grabbed her phone and started recording (gran wouldn't give her the phone) and caught some of the call on video. My mum then phoned to complain, and in her complaint to them she mentioned having video of part of the phone call. I then posted a bad review on TrustPilot, mentioning how rude the customer service rep had been to an elderly disabled person.
This company have now sent my grandmother a threatening legal letter stating they are lodging a "Statutory Subject Access Request" against her, implying my grandmother is legally obligated to hand over the video file within 30 days.
This is nonsense, right? I don't know much about the law but I'm pretty sure SARs can only be made against companies or organisations, not against private individuals. And I was under the impression only private individuals could make an SAR, not a company (we don't even know the name of the customer service rep she spoke to). It feels like the letter was designed to intimidate - according to other comments online, the company has a rep for harassing anyone who posts a bad review - but I wanted to check if there are ever grounds for a company to lodge an SRA against a former customer.
Long story short, a company (a big national company) phoned my grandmother who has dementia, and became very nasty to her because she was struggling to understand some things. My mum grabbed her phone and started recording (gran wouldn't give her the phone) and caught some of the call on video. My mum then phoned to complain, and in her complaint to them she mentioned having video of part of the phone call. I then posted a bad review on TrustPilot, mentioning how rude the customer service rep had been to an elderly disabled person.
This company have now sent my grandmother a threatening legal letter stating they are lodging a "Statutory Subject Access Request" against her, implying my grandmother is legally obligated to hand over the video file within 30 days.
This is nonsense, right? I don't know much about the law but I'm pretty sure SARs can only be made against companies or organisations, not against private individuals. And I was under the impression only private individuals could make an SAR, not a company (we don't even know the name of the customer service rep she spoke to). It feels like the letter was designed to intimidate - according to other comments online, the company has a rep for harassing anyone who posts a bad review - but I wanted to check if there are ever grounds for a company to lodge an SRA against a former customer.
Comment