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Evening All,
Could anyone give me some advice on the fast track claims process and the ability to handle the case without legal assistance?
To give a brief summary of the details:
- I purchased a static caravan in Feb 2020
- Was handed keys in March 2020, spent 2 nights and then lockdown commenced
- Identified a host of issues with the caravan, including rotten floors, mould problem etc.
- Formally notified the retailer of the issues in March
- July 2020 when lockdown eased, advised the retailer that under the consumer rights acts I expected a replacement to be sourced
- August 2020 the retailer advised a replacement is unable to be sourced and they would issue a refund once keys had been returned to them
- 29th August 2020 - Keys returned to retailer and they confirmed a refunded would be issued
We are now over 2 weeks since the refund was promised. The site where the caravan was situated have completely washed their hands of it, saying their head office would deal with. When I speak to their head office only the finance director is aware of it, and he's never available nor does he return any phone calls.
We're unable to go down the chargeback route with the banks as we've been advised that we are over the allotted time to claim, so my only other thought was a court claim as the value is £18,500 I understand this will go down the fast track route.
We've been asked if we had an independent report complied on the faults, but we haven't as there was never a need. Until the 29th August the retailer had been supportive and had accepted and agreed the faults existed and had agreed to refund.
Do you think the courts would accept this claim and could someone handle this without legal assitance?
Thanks
Could anyone give me some advice on the fast track claims process and the ability to handle the case without legal assistance?
To give a brief summary of the details:
- I purchased a static caravan in Feb 2020
- Was handed keys in March 2020, spent 2 nights and then lockdown commenced
- Identified a host of issues with the caravan, including rotten floors, mould problem etc.
- Formally notified the retailer of the issues in March
- July 2020 when lockdown eased, advised the retailer that under the consumer rights acts I expected a replacement to be sourced
- August 2020 the retailer advised a replacement is unable to be sourced and they would issue a refund once keys had been returned to them
- 29th August 2020 - Keys returned to retailer and they confirmed a refunded would be issued
We are now over 2 weeks since the refund was promised. The site where the caravan was situated have completely washed their hands of it, saying their head office would deal with. When I speak to their head office only the finance director is aware of it, and he's never available nor does he return any phone calls.
We're unable to go down the chargeback route with the banks as we've been advised that we are over the allotted time to claim, so my only other thought was a court claim as the value is £18,500 I understand this will go down the fast track route.
We've been asked if we had an independent report complied on the faults, but we haven't as there was never a need. Until the 29th August the retailer had been supportive and had accepted and agreed the faults existed and had agreed to refund.
Do you think the courts would accept this claim and could someone handle this without legal assitance?
Thanks
