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I am posting here because I am out of options, and I have exhausted every avenue possible and now I’m being ignored by PayPal and eBay. I have spoken to eBay countless times and believe what they’re doing to me is morally and legally wrong, I am currently furloughed from work and decided to sell a few household items as I’m planning on moving out next year so I still need to keep my savings and survive in the current circumstances we unfortunately find ourselves in. I’m also an apprentice, so it’s not like money is disposable to me, and this is a huge loss.
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So, I decided to make an eBay account with my brother to sell household items, I bought an iPad Pro in January with the intention of using it for work and never got round to using it as work issued me with one. However, I decided to list it on eBay, and found my eBay account to be suspended. I contacted eBay who unsuspended it after verifying my items and the whereabouts of them. I was a bit weary but continued to sell items and ship them with tracking and got no negative feedback, it was mainly smaller items other than this iPad Pro. After this, the iPad Pro sold for £690 and my account was again suspended indefinitely due to a high risk of me selling with them (according to Google, this is because you have to ease your way into selling or they find it suspicious). But I contacted eBay and asked if it was fine to still send the item and was told it’s completely fine as the item and myself are covered, as is the buyer. Once the item arrived, the buyer decided he would try and open a return case on grounds I didn’t tell him the iPad was bought from Amazon Germany not Amazon UK. eBay offered me the chance to reject the claim, to which I did stating Apple’s warranty is covered worldwide and all settings are decided on setup so it’s not like he’s getting an iPad in another language or carrier locks as it was a wifi only model. He stated the iPad was still sealed and he wouldn’t use it as he wanted a refund.
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He then emailed me stating he wanted a £70 refund, to which I rejected as the iPad would sell for £690 still so said I’d happily accept a refund if it was still sealed, to which he stated he had now opened it. My response was if there was an issue as big as he was making out, why did he continue to unseal and use the iPad? He opened a new case and immediately asked eBay to get involved to issue a partial refund. I then reached out to eBay on live chat stating the reasons I rejected the initial refund and why I don’t think it’s fair to accept a return, especially seeing as how the item is now opened after stating it wasn’t, despite having an issue with the iPad. The person on live chat simply stated my account is suspended and closed the chat on me.
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I thought my point has been made at least and left it at that, a few hours later it was decided he would get a refund and was told to keep the item. Immediately I reached out to eBay who told me as I’m suspended they cannot assist me in any way whatsoever, and if I had a problem with the outcome I need to ask nicely for the buyer to send the item back. I thought and explained it’ll never work, he’s been told to keep the item and got a refund, why would he willingly return it?*
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Long story short, eBay told me to ask PayPal to return the money if I had a problem. PayPal stated that they cannot assist me as it was an eBay dispute and they have no say over the matter. eBay have stated they cannot assist me, despite them telling me to send the item despite being suspended.
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I have reached out to Apple who stated that the iPad is wifi only so cannot even be blacklisted or marked as stolen, making this an impossible case without the help of yourselves. I can’t even explain how stressed this has made me, I know it sounds a sob story but I genuinely only sold the iPad to pay for my dogs operation, now I’m back to square one, if not back two steps. I am now in debt to my bank as eBay have debited me the funds of £690 and told me there’s zero they can do to assist me as the eBay account is now suspended indefinitely. And also alongside this, they have still charged me money to sell the item despite refunding the buyer, so in fact I’ve paid eBay £70 to give away my item for free.
What can I do here? I have considered issuing a money claim against the buyer but I doubt even that would work as he was told he could keep the item and get a refund. According to eBay, they checked once again and found it was a fair decision originally. On what planet is it "fair" for eBay to issue a full refund of £690 and told to keep the item without returning it, leaving me out of pocket £690 and told to still pay the eBay fees. So despite not wanting to help me, as I'm suspended, they still expect payment despite not assisting me whatsoever?
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So, I decided to make an eBay account with my brother to sell household items, I bought an iPad Pro in January with the intention of using it for work and never got round to using it as work issued me with one. However, I decided to list it on eBay, and found my eBay account to be suspended. I contacted eBay who unsuspended it after verifying my items and the whereabouts of them. I was a bit weary but continued to sell items and ship them with tracking and got no negative feedback, it was mainly smaller items other than this iPad Pro. After this, the iPad Pro sold for £690 and my account was again suspended indefinitely due to a high risk of me selling with them (according to Google, this is because you have to ease your way into selling or they find it suspicious). But I contacted eBay and asked if it was fine to still send the item and was told it’s completely fine as the item and myself are covered, as is the buyer. Once the item arrived, the buyer decided he would try and open a return case on grounds I didn’t tell him the iPad was bought from Amazon Germany not Amazon UK. eBay offered me the chance to reject the claim, to which I did stating Apple’s warranty is covered worldwide and all settings are decided on setup so it’s not like he’s getting an iPad in another language or carrier locks as it was a wifi only model. He stated the iPad was still sealed and he wouldn’t use it as he wanted a refund.
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He then emailed me stating he wanted a £70 refund, to which I rejected as the iPad would sell for £690 still so said I’d happily accept a refund if it was still sealed, to which he stated he had now opened it. My response was if there was an issue as big as he was making out, why did he continue to unseal and use the iPad? He opened a new case and immediately asked eBay to get involved to issue a partial refund. I then reached out to eBay on live chat stating the reasons I rejected the initial refund and why I don’t think it’s fair to accept a return, especially seeing as how the item is now opened after stating it wasn’t, despite having an issue with the iPad. The person on live chat simply stated my account is suspended and closed the chat on me.
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I thought my point has been made at least and left it at that, a few hours later it was decided he would get a refund and was told to keep the item. Immediately I reached out to eBay who told me as I’m suspended they cannot assist me in any way whatsoever, and if I had a problem with the outcome I need to ask nicely for the buyer to send the item back. I thought and explained it’ll never work, he’s been told to keep the item and got a refund, why would he willingly return it?*
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Long story short, eBay told me to ask PayPal to return the money if I had a problem. PayPal stated that they cannot assist me as it was an eBay dispute and they have no say over the matter. eBay have stated they cannot assist me, despite them telling me to send the item despite being suspended.
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I have reached out to Apple who stated that the iPad is wifi only so cannot even be blacklisted or marked as stolen, making this an impossible case without the help of yourselves. I can’t even explain how stressed this has made me, I know it sounds a sob story but I genuinely only sold the iPad to pay for my dogs operation, now I’m back to square one, if not back two steps. I am now in debt to my bank as eBay have debited me the funds of £690 and told me there’s zero they can do to assist me as the eBay account is now suspended indefinitely. And also alongside this, they have still charged me money to sell the item despite refunding the buyer, so in fact I’ve paid eBay £70 to give away my item for free.
What can I do here? I have considered issuing a money claim against the buyer but I doubt even that would work as he was told he could keep the item and get a refund. According to eBay, they checked once again and found it was a fair decision originally. On what planet is it "fair" for eBay to issue a full refund of £690 and told to keep the item without returning it, leaving me out of pocket £690 and told to still pay the eBay fees. So despite not wanting to help me, as I'm suspended, they still expect payment despite not assisting me whatsoever?
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