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Hi again,
Hopefully this one should be easier to sort out than my last issue - just need some guidance please!
My Dad lives in a converted hospital that has been made into town houses, he is one of many directors of both the management company and freehold company (a group bought the freehold form the developer a few years back).
On 26th July a white van was seen to knock over one of the lighting bollards that is owned and maintained by the management co.
This has happened before but in about 75% of cases the perp fesses up
As it happens this was right outside his own door (there is a lot more to the complex than this one picture shows including flats and other 'wings' of the old hospital) but either way this type of thing would usually be 'his dept' as an ex engineer, other directors are focussed on finance etc...
Unfortunately the CCTV is network based and glitched at the time of the incident so you can see footage about 2-3 seconds either side, we did thankfully manage to recover the still photo below. In any case even with the CCTV gap, you can see the bollard is OK one minute and bent over 5 seconds later, all with the white van manouvreing around it. He even drives out and back in again to (presumably) inspect his work, no attempt at contacting anyone or leaving a note. We do not know exactly who he delivered to as it was through the archway. There will likely be no damage to the van as the tyre seems to do the talking. For the avoidance of doubt the bollard is stainless steel and as it is now bent over will have to be replaced, the ground root is stretched, bent and ruined.
Van was piled high with Amazon parcels only and looks like the sort of van they use (might sounds a bit weird but round here most late reg, unmarked, medium sized vans are delivering only Amazon parcels are straight forwardly on hire to Amazon!)
We emailed Amazon Logistics (directly, not through public CS) who seemed initially interested but then started the old trick of asking the same questions again and again.
We paid £4 and obtained the insurance details from AskMID, as we were clearly wasting our time with Amazon (I had assumed from the PR angle they might pay up quickly).
We heard nothing for about 2 weeks and then an email asking for details. Our reply was ignored so we have yesterday sent a further chasing email.
We haven't gone to the police as we thought it would be a waste of time ('claim through your insurance, sir...') - but should we have? I am assuming it is not (quite) too late to do so if we needed?
As the nights draw in there is a H+S issue, so given the relatively low cost (under £500) of repair are we OK to go ahead with repairs? I mean obviously it needs doing regardless but not if the insurance company somehow uses this to wangle out of recompense save for a couple of extra days or the right letter being sent first?
Cheers
Hopefully this one should be easier to sort out than my last issue - just need some guidance please!
My Dad lives in a converted hospital that has been made into town houses, he is one of many directors of both the management company and freehold company (a group bought the freehold form the developer a few years back).
On 26th July a white van was seen to knock over one of the lighting bollards that is owned and maintained by the management co.
This has happened before but in about 75% of cases the perp fesses up
As it happens this was right outside his own door (there is a lot more to the complex than this one picture shows including flats and other 'wings' of the old hospital) but either way this type of thing would usually be 'his dept' as an ex engineer, other directors are focussed on finance etc...
Unfortunately the CCTV is network based and glitched at the time of the incident so you can see footage about 2-3 seconds either side, we did thankfully manage to recover the still photo below. In any case even with the CCTV gap, you can see the bollard is OK one minute and bent over 5 seconds later, all with the white van manouvreing around it. He even drives out and back in again to (presumably) inspect his work, no attempt at contacting anyone or leaving a note. We do not know exactly who he delivered to as it was through the archway. There will likely be no damage to the van as the tyre seems to do the talking. For the avoidance of doubt the bollard is stainless steel and as it is now bent over will have to be replaced, the ground root is stretched, bent and ruined.
Van was piled high with Amazon parcels only and looks like the sort of van they use (might sounds a bit weird but round here most late reg, unmarked, medium sized vans are delivering only Amazon parcels are straight forwardly on hire to Amazon!)
We emailed Amazon Logistics (directly, not through public CS) who seemed initially interested but then started the old trick of asking the same questions again and again.
We paid £4 and obtained the insurance details from AskMID, as we were clearly wasting our time with Amazon (I had assumed from the PR angle they might pay up quickly).
We heard nothing for about 2 weeks and then an email asking for details. Our reply was ignored so we have yesterday sent a further chasing email.
We haven't gone to the police as we thought it would be a waste of time ('claim through your insurance, sir...') - but should we have? I am assuming it is not (quite) too late to do so if we needed?
As the nights draw in there is a H+S issue, so given the relatively low cost (under £500) of repair are we OK to go ahead with repairs? I mean obviously it needs doing regardless but not if the insurance company somehow uses this to wangle out of recompense save for a couple of extra days or the right letter being sent first?
Cheers
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