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Hi, hope someone might be able to give a little advice on this.
My daughter who works at a restaurant has recently been given a disciplinary warning for accidentally overcharging a customer for 4 cokes.
This is her first misdemeanor of any sort with no prior verbal warnings and it seems there is an element of scapegoating if not victimization afoot.
To give this context.
Several weeks ago a party of ten came in to have a meal and discuss booking the venue for a wedding. My daughter was their original server but her shift ended halfway through the meal . She handed over as normal and as per her training by informing the next server what the customers were still waiting for.
The next server upon completion of the meal presented the bill to the customers who in turn duly paid.
Some time later it appears the customer telephoned the restaurant to inform them they'd only had one coke and not the 4 for which they'd been charged.
12 days after the meal date my daughter was summoned to the office and informed of the incident and questioned over whether she remembered how many cokes they'd had, naturally this proved difficult but her observation was and rightly I feel that if what was being said was the case she may have accidentally pressed the 4 which is immediately beneath the 1 on what is a very cluttered till face.
My query here is can she in fact be disciplined for what is in effect a lack of good operational procedure at this business. If she'd been required to run through the bill with the next server she would of in all likelihood noticed the mistake and immediately rectified it.
And is this as I feel an over reaction by the employer due to their fear of lost business, The group in question have not said they will not have their reception there nor have they confirmed.
Look forward to your responses and any other questions to points I may have missed out
Thanks
Jon
My daughter who works at a restaurant has recently been given a disciplinary warning for accidentally overcharging a customer for 4 cokes.
This is her first misdemeanor of any sort with no prior verbal warnings and it seems there is an element of scapegoating if not victimization afoot.
To give this context.
Several weeks ago a party of ten came in to have a meal and discuss booking the venue for a wedding. My daughter was their original server but her shift ended halfway through the meal . She handed over as normal and as per her training by informing the next server what the customers were still waiting for.
The next server upon completion of the meal presented the bill to the customers who in turn duly paid.
Some time later it appears the customer telephoned the restaurant to inform them they'd only had one coke and not the 4 for which they'd been charged.
12 days after the meal date my daughter was summoned to the office and informed of the incident and questioned over whether she remembered how many cokes they'd had, naturally this proved difficult but her observation was and rightly I feel that if what was being said was the case she may have accidentally pressed the 4 which is immediately beneath the 1 on what is a very cluttered till face.
My query here is can she in fact be disciplined for what is in effect a lack of good operational procedure at this business. If she'd been required to run through the bill with the next server she would of in all likelihood noticed the mistake and immediately rectified it.
And is this as I feel an over reaction by the employer due to their fear of lost business, The group in question have not said they will not have their reception there nor have they confirmed.
Look forward to your responses and any other questions to points I may have missed out
Thanks
Jon
