I have higher sales targets than all my collegues (Where do i stand if i reach)

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Hi

I have been working for a company in telesales for 19 months and have been the top sales performer from day one.

My sales targets have always been 50% higher than all my collegues and i have always reached them,

Every week we have to sign a document that we accept these sales figures,

Also they are starting to give out disciplinery procedures for using over use of the 14 day cooling off period when making a sale to stop people returning the product.

My first point is this :

1.Until last week they said we can use the 14 day cooling of period - some line managers acttivley told us to use it to get the sale (Compliance department even told us to do this)

2.My sales target is 30 and 80% of other peoples is just 15 - each week we have to sign a document to say this is the target and it goes in a file.

3.As i have a much higher sales volume i am of course going to have a higher dsr rate (Customer returns after the 14 day period) what happens if i dont reach those targets (Even though my target is much higher than everyone elses)

4. I received a formal warning this week with regards to saying the 14 day cooling off period and i am not allowed to say it at all now (All other employees say it and compliance know this) I only use the 14 day cooling off period as a last result to help get the sale

5. We dont get sick pay @ work, but they pressure people to come in even if they are very ill, people ask to go home but it is at a managers discretion wether they get sent home - Bearing in mind we dont get paid for any hours we are not there for anyway.

6.My sales targets have dropped by say 15% but i still have a much higher target than 80% of the people working there, do i ask for my target to be lowered as i am not reaching my target as much- Can they fire me even though i have a higher target than everyone and i still get more than 80% of people but dont hit my target

My gut instinct is they are trying to push me out, but if they do i want to make sure i am covered if i have to goto a tribunial, I have been working there for 20 months now.

I have certificates and awards to confirm i have been the top performer - and obviously my commision and was the highest person out of all the call centres in the world with the most sales

Would like your advice please thanks people

[Amethyst]

Re: I have higher sales targets than all my collegues (Where do i stand if i reach)

What do you sell?

The 14 day cooling off period is a legal requirement and depending on the sector you need to inform the customer of it.

Employment wise, why are your targets set higher, is everyone's set at the level they are working at to encourage improvement? If the techniques you were using to get sales have been changed by the management then you should renegotiate your targets to take that into account.