manger wont manage ! .. issues raised but nothing addressed .. advice welcomed

[hardworker]

I live in the uk
i have been with my present company for over a year
i work within a small team of individuals
i have raised the following issues (on several occasions) with my manager, but nothing has changed (i have kept a record of meetings)

- colleagues spend much of their working day on the internet / facebook / chatting amongst themselves
- colleagues fob customers off resulting in them re-contacting our service often stressed/un satisfied
- colleagues dont log the calls they are taking resulting in false reporting of calls taken

as a result of the above i am left picking up much of the work (i work in an office, supporting customers via the phone and email)

- colleagues are rude / crass jokes which are not suitable for the office
- colleagues wont pass work to me, discuss it amongst themselves, making me feel like and outsider

i have recently won an award within my company for the role i preform, i occasionally bake cakes, give people lifts to work to try and win people over, but after giving it several months and several discussions with my manager nothing has changed and i am left feeling de-motivated, and stressed... other teams within the office have overheard my colleagues and have asked me "what do your colleagues actually do?" and have commented about their unprofessional behaviour

advice welcomed

[des8]

Re: manger wont manage ! .. issues raised but nothing addressed .. advice welcomed

Hi and welcome.

You obviously have high standards and want to perform at your best, and want your companies reputation to be maintained/improved.
You seem to be surrounded by colleagues who do not have such motivation, so it is unsurprising (despite the supply of cake) that you feel excluded from an already existing group.

However you are not the manager, and continually reporting to the manager your concerns will IMO only antagonise your colleagues.
It may be the managers style does not suit you.
In any event (other than accepting the position and continuing to work to the best of your ability) I doubt there is any course of action open to you, other than find alternative employment, but others may have other advice.

[Johnboy007]

Re: manger wont manage ! .. issues raised but nothing addressed .. advice welcomed

If you rock the boat too much, you could find yourself out of a job.
You have not worked there for two years or more, so you have very little protection against job loss.
JB

[leclerc]

Re: manger wont manage ! .. issues raised but nothing addressed .. advice welcomed

My personal opinion is that if you are unhappy with your job then you must update your CV and look for employment elsewhere. Otherwise you have to try and deal with customers in a different way but that may end up badly as well.