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Hi everyone and thanks for taking the time to read this. Apologies if I have not posted in the correct area.
I would like some information regarding CCTV in the work place. I am a manager so would like to have the information at hand to answer any questions my staff have.
The company recently installed seven cameras monitoring from 7am to 8pm (working hours). I fully understand this was necessary as the previous manager was sacked for stealing.
Of course there was the normal grumbles from everyone about their privacy and the directors "spying" on them. I assured them all that the cameras were there only as a security measure and as they were all good hard workers they had nothing to worry about etc.
Within the last few weeks however the directors have called after watching the cameras remotely and mentioned a few things we were or were not doing. Only simple things like an area of the store needing tidied or questioning why the phone was not answered when there was staff free to do so.
I kind of accepted this but have noticed the staff becoming more demotivated by these calls.
Today though I recieved quite a tense call from one of the directors saying there were no staff in the showroom and some customers had come in, walked around and left, resulting in a lost sale opportunity. This confused me as I had made sure there was one of the sales staff in the showroom while myself and others were tidying the store. When I looked back at the CCTV footage I could see how the director made this mistake. The sales guy was tidying a section of the shop not covered by the cameras. I even heard him asking them if they needed any help and they said no they were just passing and called in for a browse. When I pointed this out the director had another look at the footage, apologised and ended the call.
Now my question is not the legalities here or if my employers are breaching any acts. All I would like to know is where do I go from here as I feel my position as a manager is being questioned.
Thanks again for your time.
I would like some information regarding CCTV in the work place. I am a manager so would like to have the information at hand to answer any questions my staff have.
The company recently installed seven cameras monitoring from 7am to 8pm (working hours). I fully understand this was necessary as the previous manager was sacked for stealing.
Of course there was the normal grumbles from everyone about their privacy and the directors "spying" on them. I assured them all that the cameras were there only as a security measure and as they were all good hard workers they had nothing to worry about etc.
Within the last few weeks however the directors have called after watching the cameras remotely and mentioned a few things we were or were not doing. Only simple things like an area of the store needing tidied or questioning why the phone was not answered when there was staff free to do so.
I kind of accepted this but have noticed the staff becoming more demotivated by these calls.
Today though I recieved quite a tense call from one of the directors saying there were no staff in the showroom and some customers had come in, walked around and left, resulting in a lost sale opportunity. This confused me as I had made sure there was one of the sales staff in the showroom while myself and others were tidying the store. When I looked back at the CCTV footage I could see how the director made this mistake. The sales guy was tidying a section of the shop not covered by the cameras. I even heard him asking them if they needed any help and they said no they were just passing and called in for a browse. When I pointed this out the director had another look at the footage, apologised and ended the call.
Now my question is not the legalities here or if my employers are breaching any acts. All I would like to know is where do I go from here as I feel my position as a manager is being questioned.
Thanks again for your time.
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