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I work for an umbrella company (as in a permenant employee of the company, not a contractor) and I work on a support phone line. The contractors who call in are considered employees of the company as well, though they pay for the payroll services while working in other places contracting for other companies.
Regularly, these employees become very abusive when calling in. In the last year, I've been called a C word multiple times, I have been told they hope I die, I've been called stupid, as well as a plethora of other insults. All of these instances have been reported to management, and exactly zero of the offending employees have been contacted or warned about their behaviour. I'm at the end of my tether enduring this abuse, and it feels so much worse and so isolating knowing that my managers are doing nothing about it. I feel like there is an expectation that this be endured so as not to lose their business. The priority is massively on receiving margin payments over addressing these behaviours. There are policies in place to safeguard us against this kind of behaviour, which are supposed to include warnings and dismissal depending on severity, but to my knowledge they have never been followed, at least not in any of the instances I have reported
GIven that these calls are being made by fellow employees of the company, i was hoping someone could tell me if the lack of action might amount to contributing to a hostile work environment by omission? My last abusive call was 4 days ago. I informed 3 managers at the time, and I've checked the employees record daily for signs of activity from any of them and there have been none.
Any help would be hugely appreciated! I just want to know where I stand as I feel as though the only way to protect myself against this abuse is to leave, which would leave me in an awful financial position and isn't feasible for me, though if it becomes a choice between my mental health and my financial well-being, I may have to.
Regularly, these employees become very abusive when calling in. In the last year, I've been called a C word multiple times, I have been told they hope I die, I've been called stupid, as well as a plethora of other insults. All of these instances have been reported to management, and exactly zero of the offending employees have been contacted or warned about their behaviour. I'm at the end of my tether enduring this abuse, and it feels so much worse and so isolating knowing that my managers are doing nothing about it. I feel like there is an expectation that this be endured so as not to lose their business. The priority is massively on receiving margin payments over addressing these behaviours. There are policies in place to safeguard us against this kind of behaviour, which are supposed to include warnings and dismissal depending on severity, but to my knowledge they have never been followed, at least not in any of the instances I have reported
GIven that these calls are being made by fellow employees of the company, i was hoping someone could tell me if the lack of action might amount to contributing to a hostile work environment by omission? My last abusive call was 4 days ago. I informed 3 managers at the time, and I've checked the employees record daily for signs of activity from any of them and there have been none.
Any help would be hugely appreciated! I just want to know where I stand as I feel as though the only way to protect myself against this abuse is to leave, which would leave me in an awful financial position and isn't feasible for me, though if it becomes a choice between my mental health and my financial well-being, I may have to.
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