Peninsular Contract !?!

[syvonne]

Hello, I am a hairdressers, LTD Company and I took out the HR service from Peninsula business services, I took out 2 services from them, 1 in 2018 and 1 in 2020, I have recently decided that I no longer want to continue, so I emailed them and also cancelled the direct debit that was set up, I have received an email from them stating that I am in a 5 year contract for each service and that I must re setup the direct debit immediately, I responded that I was never made aware of any 5 year contract, I was only ever informed of a monthly payment cost. they have replied today stating that if I dont re setup the direct debit they will pass the case to their litigation team !!

Would greatly appreciate any advice

[redfox]

You could complain to them

https://www.peninsulagrouplimited.co...intsprocedure/

[ULA]

Hi syvonne unfortunately Peninsular can be very aggressive. We know from other users of the forum that typically their contracts are for a period of 5 years and automatically roll-on unless you give them notice in advance in accordance with the terms and conditions you signed up to.

Do you still have a copy of the terms for each of the services?

[syvonne]

Hello, I'm desperately trying to find the paper work but as of yet have had no joy, they insist that the "small print" explained that I was entering into a 5 year contract.

[redfox]

Ask them for a copy with your signature on it.And they don't only have 5 year contracts anyway, they have 3,4,and 5 year.