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I am a sole trader providing consultancy & training services to clients.
In July, I delivered a course to a public sector organisation client through a training company. At the end of the course, verbal feedback from the course attendees was good, although I did not see the formal feedback to the training company, which is made though a web-based system.
Two weeks later, the training company informed be that there had been a complaint against me, relating to behaviour during the course, so they would not process by invoice,pending investigation.
After four further weeks I received received a final decision from the training company, i.e. that they are clients is refusing to pay my invoice. I am very unhappy about this:
- None of the attendees of the course complained to me during the day I was there
- I've not seen the original complaint, nor do I know who made it and when; I've only received a list of bullet points summarising the complaint, each one of which I have responded to
- Some parts of the complaint were vague in the extreme e.g. "bad language"
- I have not been given any of the wider feedback on the course (i.e. the online course ratings feedback)
- The training company has not mentioned anything about refunding the end client (i.e. the public sector organisation) any monies. I suspect they have pocked my fee.
- The training company took nearly a month to investigate the complaint, when it's own SLA says it should have done this in 48 hours
- I have not received ANY justification for the training company's decision - I would expect, at least, a point-by point response to my own rebuttal of the complaint's main points.
At he very least I'd like to be given the full feedback from all course attendees, a detailed explanation of the training company's decision, and whether the training company had refunded any money to the end client.
Could anyone advise me?
Thanks"
In July, I delivered a course to a public sector organisation client through a training company. At the end of the course, verbal feedback from the course attendees was good, although I did not see the formal feedback to the training company, which is made though a web-based system.
Two weeks later, the training company informed be that there had been a complaint against me, relating to behaviour during the course, so they would not process by invoice,pending investigation.
After four further weeks I received received a final decision from the training company, i.e. that they are clients is refusing to pay my invoice. I am very unhappy about this:
- None of the attendees of the course complained to me during the day I was there
- I've not seen the original complaint, nor do I know who made it and when; I've only received a list of bullet points summarising the complaint, each one of which I have responded to
- Some parts of the complaint were vague in the extreme e.g. "bad language"
- I have not been given any of the wider feedback on the course (i.e. the online course ratings feedback)
- The training company has not mentioned anything about refunding the end client (i.e. the public sector organisation) any monies. I suspect they have pocked my fee.
- The training company took nearly a month to investigate the complaint, when it's own SLA says it should have done this in 48 hours
- I have not received ANY justification for the training company's decision - I would expect, at least, a point-by point response to my own rebuttal of the complaint's main points.
At he very least I'd like to be given the full feedback from all course attendees, a detailed explanation of the training company's decision, and whether the training company had refunded any money to the end client.
Could anyone advise me?
Thanks"
