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Reasonable Adjustments for mental health in a Sales/Target based role?

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  • Reasonable Adjustments for mental health in a Sales/Target based role?

    I just wrote out a full backstory to my question but my anxiety makes me paranoid about posting it in case it makes it obvious who I am!

    Earlier this year I was diagnosed with mild depression and anxiety. Management are aware of this and I had a spell of 12 counselling sessions.

    Lately there's been a big push about minimum required activity targets. These were always a general guideline or minimum that existed but there is now talk from management that not being on the phone for X hours per week for consecutive weeks will result in official performance reviews. Our business is not a "telesales" environment and there is often other tasks that take time away from being on the phone.

    There's a lot of other things going on at work right now and whilst it shouldn't be too hard for me to hit the minimum time this has been causing me significant anxiety all week.

    What kind of reasonable adjustments can be made for a salesperson working in a sales/KPI environment?

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  • #2
    Since management is already aware of your diagnosis have you spoken to them in regard to your concerns that "talk" about performance management has heightened your anxiety as you are worried about the situation. I presume the specific worry is about if you do not reach the targets and you come under "official performance review" then the impact this will have on your health.

    One reasonable adjustment that could be considered is a variation on your target particularly if over a period of a couple of weeks your on phone and off phone work ratios could be monitored and the target set based on this information.

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