When you sent back the signed documentation did you also send back the required proof of ID? If so then I consider that you have complied with their requirements and you have become a retained client.
If you are not happy with their service then you can complain in line with their complaints procedure and as detailed at point 1 of the client care letter.
If you are not happy with their service then you can complain in line with their complaints procedure and as detailed at point 1 of the client care letter.
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