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Hi,
I currently work for a call centre for a large gas and electric company and have for over 8 years now, 6-7 months ago my anxiety and depression got the best of me after many years which resulted in me taking time off with a sick note for the first time in my employment, I was hounded to go back on the dreaded 'welfare calls' they make, long story short I went back to early had a full blown anxiety attack at work and had ot go sick again.
During a meeting with work about returning to work they set expectations, the department I work in started supporting another area whilst I was on the sick which is more complex that the calls I was taking before, work stated I DID NOT have to take these calls and it was documneted I could do the calls I know how to deal with to help with my anxiety and depression
Within 3 weeks of me being in work I was booked in training without any kind of meeting or query as to if I'm ok to take the training and calls as they aren't easy to deal with.
I've now on these calls 1 week and I am struggling I didnt take in the traning due to panicking during the traning non stop, I've queryed why was I promised one thing (no calls I wasnt comfortable with) to the complete opposite.
I have also requested to go back to my previous department as I feel when I moved to this department we where missold the move
I've been told to speak with HR as I've had meetings with managers and they state I have to deal with these calls now
Do I have any leg to stand as they have it documented I wasnt to do these calls but now I am ?
Sorry if I'm rambling a lot, first time asking for help like this
Anything anyone can suggest please, I like my job and I really dont want to leave but I dont know what else to do
I currently work for a call centre for a large gas and electric company and have for over 8 years now, 6-7 months ago my anxiety and depression got the best of me after many years which resulted in me taking time off with a sick note for the first time in my employment, I was hounded to go back on the dreaded 'welfare calls' they make, long story short I went back to early had a full blown anxiety attack at work and had ot go sick again.
During a meeting with work about returning to work they set expectations, the department I work in started supporting another area whilst I was on the sick which is more complex that the calls I was taking before, work stated I DID NOT have to take these calls and it was documneted I could do the calls I know how to deal with to help with my anxiety and depression
Within 3 weeks of me being in work I was booked in training without any kind of meeting or query as to if I'm ok to take the training and calls as they aren't easy to deal with.
I've now on these calls 1 week and I am struggling I didnt take in the traning due to panicking during the traning non stop, I've queryed why was I promised one thing (no calls I wasnt comfortable with) to the complete opposite.
I have also requested to go back to my previous department as I feel when I moved to this department we where missold the move
I've been told to speak with HR as I've had meetings with managers and they state I have to deal with these calls now
Do I have any leg to stand as they have it documented I wasnt to do these calls but now I am ?
Sorry if I'm rambling a lot, first time asking for help like this
Anything anyone can suggest please, I like my job and I really dont want to leave but I dont know what else to do
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