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Hello. My friend Jane has worked in a retail store as an assistant for 10 years. Recently a new assistant manager Susan has been appointed to the store.
There has been a little bit of friction between Jane and Susan over the last few weeks.
My own opinion is that Susan has poor people skills ... she 'barks' orders / instructions and demands that she is obeyed.
Jane is an easy going person but does not like to be pushed around. Hence the friction.
An incident occurred today that led to an argument between Jane and Susan in front of customers.
Susan was dealing with a customer (Mr Green) and told Jane to take over that job. Jane refused because she was in the middle of helping Mr Brown. Argument occurred and Susan told Jane to pack her bags and go home. Jane did not go home because she said that Susan had no right to send her home because she was not the General Manager and was worried that if she went home, the employer would think "Good riddance" and not ask Jane to return to work.
So Jane stayed in the store.
Soon Susan approached Jane while she was dealing with Mr Brown and insisted that she go to the back of the shop with her and talk. Jane refused because she felt threatened/bullied and did not want to go to the back to get shouted at. But Susan demanded that Jane go to the back of the store several times.
Mr Brown said he would act as a witness to Susan's foul manner and wrote down what he had seen on paper for Jane to show to the manager.
During the day there were meetings with Human Resources, the Manager and Jane and Susan. They said it was an informal meeting
But later both received message that a Letter of Concern was going to be sent out.
My questions are:
How serious is a letter of concern?
Should Jane be worried that her job is at risk?
Is there an expiry date to a Letter of Concern so that is eventually removed from records?
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