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Hopefully someone can offer some assistance on a Student Finance question.
My partner did a Access course back in 2016/17, but due to personal issues did not finish the course. She withdrew around April 17. The institution she did the course at then received the final payment for her course from student finance AFTER she withdrew and has the paperwork showing when she withdrew, and her partial course credits. So they are saying she did the full course.
She's contacted the institution themselves and they say that they cannot change the "code" listed against her course and to speak to Student Finance. So she went back to Student Finance who say the college themselves need to change the code to allow the second course, because as she's shown as doing one access course, won't fund a second that she's started on the basis that she's shown to have finished the original. She's dropped her hours down at work slightly to accommodate doing the course, so there's a less stressful work/college/home balance in place.
So, what can she do with regard to the course she didn't complete as she has exact dates for when she withdrew, and the actual date when the final finance payment was made? Is it a case of threatening the original course institution with legal action?
Hopefully someone can offer some assistance on a Student Finance question.
My partner did a Access course back in 2016/17, but due to personal issues did not finish the course. She withdrew around April 17. The institution she did the course at then received the final payment for her course from student finance AFTER she withdrew and has the paperwork showing when she withdrew, and her partial course credits. So they are saying she did the full course.
She's contacted the institution themselves and they say that they cannot change the "code" listed against her course and to speak to Student Finance. So she went back to Student Finance who say the college themselves need to change the code to allow the second course, because as she's shown as doing one access course, won't fund a second that she's started on the basis that she's shown to have finished the original. She's dropped her hours down at work slightly to accommodate doing the course, so there's a less stressful work/college/home balance in place.
So, what can she do with regard to the course she didn't complete as she has exact dates for when she withdrew, and the actual date when the final finance payment was made? Is it a case of threatening the original course institution with legal action?
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